Masuma Hossain Mohammad

Masuma is a hardworking, reliable and adaptable individual who has completed a Secretarial Diploma. She is able to support customers in a friendly, professional and sensitive manner ensuring their needs are understood. She is an effective team player with the ability to work independently using own initiative.

Her current employment as a Duty Officer at the Nuneaton & Bedworth Borough Council has given her great exposure in empathetic handling of customer issues and providing resolutions to a variety of service requests.

Duty Officer - Nuneaton & Bedworth Borough Council

(2025-01)

• Provide first response to assess client needs
• Ensure compliance with appropriate legislation & Council Policies
• Advise on legal entitlement, welfare benefits & financial matters
• Deliver advice, information, liaising and signposting to services
• Record interventions & outcomes in case management

Housing Officer - London Borough of Barking & Dagenham

(2023-10 - 2025-01)

• Allocate Temporary Accommodation to prevent homelessness
• Liaise with community and voluntary sector stakeholders
• Ensure compliance with appropriate legislation & Council Policies
• Investigate, report and act upon possible breaches of tenancy
• report statistical data for monitoring the service

Admin Volunteer - King's College Hospital

(2023-02 - 2023-09)

• Helpdesk Management
• General Administration
• Enterprise software handling

Customer Service Volunteer - London Borough of Barking & Dagenham

(2022-09 - 2023-09)

• Customer Handling and Assistance
• Championing Digital Enablement
• Assistance in welfare benefit application

House Staff - The Calcutta Homoeopathic Medical College & Hospital

(2016-01 - 2017-01)

• Managing outpatient department
• In-patient monitoring

Medical Secretary Diploma - International Career Institute, UK (2022)

Bachelor of Homoeopathic Medicine & Surgery - Homoeopathic Medicine & Surgery - The Calcutta Homoeopathic Medical College & Hospital (2009 - 2015)