Mateo Faulin

I have 9 years of customer service experience across different industries,

and 2 years of management experience.

Over the years, I have developed strong interpersonal skills, enhanced by my knowledge of languages. I am fluent in four languages and have professional experience of working in English, Spanish and German.

Sales has also been a big part of my journey, whether it was increasing sales in a restaurant or upselling products to clients over the phone.

More recently, I have gained experience in administration and data entry through my position at Donaldson.

All together, I am interested in continuing my journey within this field,

and am very eager to learn new things and further develop my knowledge.

Donaldson, Barcelona — Customer Service Specialist

DEC 2022 - CURRENT

• Input orders and follow up with clients
• Create invoices, credit notes, and new customer files
• Maintain communication with customers
• Work closely with the sales department
• Train new staff members

Amazon, Barcelona — Selling Partner Support Associate

SEP 2020 - NOV 2022

• Seller support for Amazon’s German market
• Engaged with sellers via phone, email and chat
• Provided technical support
• Gave financial advice to sellers

Dyson, Barcelona — Customer Service Representative

MAY 2019 - SEP 2020

• Customer support representative for Dyson’s German and Spanish markets
• Used Engage, Salesforce and Magento
• Closed sales and advised customers on products
• Booked repairs, or solved problems directly over the phone

Tiktok, Barcelona — Content moderator

JAN 2019 - MAY 2019

• Evaluated visual and textual content for Tiktok’s German and

Spanish markets

• Collaborated with upper management to set new guidelines
• Worked as part of a team on promotional campaigns

WAGAMAMA, London — Front of House Manager

MARCH 2016 - DEC 2018

• Coordinated a team of over 20 people
• Planned and ran training sessions
• Used CRM to manage customer feedback
• Pushed sales and helped the team met sales targets
• Administered staff files

David Lloyd, Nottingham — Personal Trainer

JUNE 2015 - MARCH 2016

• Promoted and sold personal training packages
• Built and maintained relationships with clients
• Led classes and courses within the gym

2014 - 2015: NVQ Level 3

Lifetime - Personal Training

Sep 2001-July 2005

• Andra Mari ESO.
• Bilbao
• Bachillerato

Humanístico

(Spanish equivalent to A Levels)