Matt Brighton-Collins

Highly motivated and dedicated professional with qualifications and experience in IT support, digital consulting, and marketing, with strong technical proficiency in Office 365, server management, cyber security, and web content management. Adept at problem-solving, communication, and delivering high-quality results. Seeking a role within the Tech Industry to utilise and develop existing skills, while contributing to organisational success.

IT Support Technician at CARA Technology (2022-03 – Present)

Working in an MSP supporting over 250 clients in the Northwest and further field, answering phones and completing tickets for clients who have problems with any IT related issues. Including setting up new devices and repairing damaged PC's where parts are available. Going out on regular site visits to clients to provide in-person IT support, including networking installation and patching, device maintenance and installation, general client support.

• Maintenance and repair of laptops & PCs, including screen and motherboard replacements and printer setups.
• Support for Office 365 and server backup management via StorageCraft and Acronis
• Windows patch management and cybersecurity support including identifying, updating and upgrading devices that were requiring security, feature, firmware and driver updates to ensure that they adhere to client's security postures.
• Documenting procedures and instructions for later use by the wider team.
• Achieved professional certificates in backups and cyber security (Acronis, SendMarc, Heimdal).
• Licensed hardware repair technician for TERRA Computers Ltd.
• Client communication via email, phone, and on-site consultations.
• Managing couriers, deliveries and asset disposal for clients, while maintaining optimal service coverage.

Trainee Digital Consultant at HIPPO Digital Ltd (2022-01 – 2022-03)

• Prototyping using Figma and applying User-Centred Design techniques.
• Worked within an agile framework with Miro and Trello.
• Engaged in UX design, content creation, accessibility reviews, and client management.

Digital & Marketing Executive at The Urban Botanist (2021-05 – 2021-12)

• Designed marketing materials and content to improve Search Engine Optimisation (SEO).
• Managed social media (Facebook, X, Instagram) and email campaigns (Klaviyo, MailChimp).
• Maintained website using ShopBlocks and integrated widgets like Trustpilot.

Higher Education Diploma in Accounting and Finance – University of Winchester (2016-09 – 2019-06)

GCSE – Poynton High School & Sixth Form College (2011-09 – 2015-07)

A & AS Levels in Mathematics, Further Mathematics, Music Technology, Physics – Poynton High School & Sixth Form College (2011-09 – 2015-07)