Sohail Shirzad

Calm and proactive IT Support Technician with hands‑on experience across Microsoft 365 administration, Intune & Autopilot device management, first‑line troubleshooting, and user‑focused support. Known for resolving issues quickly, improving systems quietly behind the scenes, and maintaining reliable IT environments through proactive monitoring. Strong communicator who explains technical issues clearly and keeps users productive with minimal disruption.

I genuinely enjoy helping people and keeping systems running smoothly - solving problems calmly and making technology feel simple for users is the part of IT I find most rewarding.

IT Technician - Aldenham Foundation - Watford

(2024-05)

• Providing first‑line support for staff and pupils across the Foundation, resolving hardware, software, and account‑related issues.
• Providing remote support and resolving issues using TeamViewer, enabling fast diagnosis and minimal disruption to lessons and workflows.
• Managing and maintaining Microsoft Surface devices through Intune and Autopilot, including application deployment, compliance checks, and device onboarding.
• Maintaining Teams and SharePoint sites, ensuring information is accurate, accessible, and structured for staff use.
• Assisting with IT projects, installations, and system improvements to enhance reliability and efficiency.
• Liaising with staff, pupils, and external partners to ensure smooth IT operations across multiple sites.
• Contributing to automation and workflow improvements to reduce repetitive tasks and increase efficiency.
• Ensuring tasks are completed accurately, on time, and to a high standard.
• Clear communication when explaining technical issues to non‑technical users.
• Ability to work under pressure and meet tight deadlines.
• Flexible, approachable, and a strong team player with excellent problem solving skills.
• Consistently looking for opportunities to improve existing systems, workflows, and documentation processes.
• Actively involved in multiple IT projects since joining, contributing to improvements and automation of current procedures to increase efficiency across the Foundation.

IT Technician - Afghan Association of London - London

(2020-01 - 2024-04)

• Delivered day‑to‑day IT support via phone, email, and face‑to‑face interactions, strengthening communication and customer service skills.
• Created and administered Microsoft Exchange accounts and supported staff with technical queries in clear, simple terms.
• Provided advice on equipment, software, and long‑term IT planning.
• Migrated the organisation from a paper‑based system to a cloud‑based setup, enabling remote working and significantly improving efficiency.
• Secured Microsoft 365 Business Premium licences for the entire organisation at no cost, saving approximately £20 per user per month.
• Designed and developed a new responsive website, increasing website traffic by 80% and boosting community engagement and enquiries.

IT Technician - Biggleswade Academy - Bedfordshire

(2020-01 - 2020-09)

• Monitored the IT Helpdesk and responded to all ticketing queries in a fast‑paced school environment.
• Used remote tools to diagnose and resolve issues efficiently.
• Managed user accounts through Active Directory and Google Admin.
• Repaired and maintained IT equipment, including switches, routers, cables, and servers.

BSc (Hons) - Computer Science - University of Hertfordshire (2020 - 2023)

Access to Computing - Computing - Uxbridge College (2018 - 2019)