Matt Niedzwiedz

Creative, entrepreneurial & people-oriented Hospitality & Events professional with lots of personality and extensive managerial experience in various high profile operations, in the background of: 5* hotels, corporate hospitality, event spaces, sport arena & casino. Over 15 years of experience in leading on-site teams, overseeing efficient operations, delivering a best in class experience to customers & members. Commercially and financially astute with great attention to detail and strong ability to delegate tasks.

Passionate about entrepreneurship, coworking & startups, meticulously detailed with event planning, very strong verbal & written communication skills. Author of premium events concept called ‘’Soiree’’.

Exceptional project direction & client management skills with ability to manage multiple deadlines, and actions in a fast-paced environment. Currently in a process of a career change from hospitality & events industry to customer-facing management role in co-working & flexible office sectors.

01/2023 - 12/2024

Project Development Manager @ Qaren Qatar /Fin-tech Startup/

Accomplishments & Key Duties:

• created detailed business plan for the project with forecasted projection & milestones
• designed sponsorship offer and pitch strategy for seed investors and prepared start-up for funding of the first round of venture capital
• created extensive marketing & event campaign for the launch of the project in Qatar & Europe

03/2022 - 12/2022

Hospitality & Bars Manager @ Sea Containers /Green & Fortune/

Accomplishments & Key Duties:

• planned & hosted regular community events & initiatives designed to create connections between members
• improved monthly GP from beverage revenue from 76.8% to 82.7% in less than 3 months
• identified gaps & errors in the internal catering reports resulting in 6% increase in revenue
• streamlined and simplified set ups for large commercial events reducing its time required by almost 20%

01/2019 - 02/2022

Hospitality & Events Manager @ Karma Sanctum 5* Hotel

Accomplishments & Key Duties:

• developed & implemented procedures necessary to ensure that guests and members have the best possible experience
• created & launched Staff Training & Development Plan resulting in significant improvement of customer service and the number of skilled staff
• introduced the new customer service program using iPads, increasing the speed and delivery of service by almost 20%

06/2015 - 12/2018

Food & Beverage Manager @ Empire Casino /Caesars Entertainment Group UK/

Accomplishments & Key Duties

• completely re-designed booking system for Carlsberg Sports Bar, improving customer experience and resulting in significant increase in booking enquiries
• created & developed successful strategies for bar operations across 5 outlets, resulting in rapid revenue growth of all bars and operational excellence
• created 4 signature cocktail menus that have been adopted in all 7 casinos of the group in the UK
• reduced stock discrepancies from 5.3% to only 0.8% in monthly sales of 200k

02/2009 - 03/2015

Corporate Hospitality & Events Manager @ Mustard Catering

Accomplishments & Key Duties

• led an effective team of 5 event coordinators to generate events and functions at the stadium’s facilities
• managed teams of up to 200 staff during ‘’match days’’ to efficiently deliver premium F&B service to the clientele in corporate boxes and suites
• improved catering ordering system, reducing the time for this process by 2-3 hrs every week
• managed all catering facilities & vending machines within the sport complex

06/2000 - 12/2006

Events Manager @ Groove Control /Leading Polish Events Agency/

Accomplishments & Key Duties:

• ensured conception to completion, planning and delivery of a variety of high profile events and music festivals for the agency’s clients
• designed creative projects and sponsorship offers for product launches to introduce & establish clients on the entertainment scene that were linked to clients’ marketing campaigns
• introduced 7 new clients to the Polish event & entertainment sector (i.e. Wyborowa vodka, Pepsi-Co., Philips, Durex, Levi’s, Finlandia, Motorola)

05/2010 - 12/2011

Advanced Diploma in Marketing @ TAFE International Western [Perth, AU]

02/2007 - 12/2008

Advanced Diploma in Event Management @ William Angliss Institute [Melbourne, AU]

01/2005 - 12/2005

Diploma in Event Management with PR @ Kings College London

09/1996 - 06/1999

Bachelor in Business Management @ National Louis University