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Matt Rowe

Matt Rowe

FOH Manager

Talent
Gorleston-on-SeaMember since May 6, 2026
Stock & Cash ManagementConflict Resolution & Problem-SolvingCustomer Service ExcellenceOperational EfficiencyTeam Leadership & TrainingFood Safety & HygieneCompliance & Licensing Knowledge
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Stock & Cash ManagementConflict Resolution & Problem-SolvingCustomer Service ExcellenceOperational EfficiencyTeam Leadership & Training

About

Results-driven professional with 10+ years' experience progressing from entry-level roles to management within fast-paced environments. Proven track record of leading and developing high-performing teams, delivering excellent customer experiences, and maintaining strong operational standards. Skilled in motivating teams, improving performance, and ensuring compliance with company policies and regulatory requirements.

Adaptable and proactive, with a strong focus on continuous improvement, problem-solving, and achieving business objectives.

Experience

Chef de Partie at The Village Maid (2025-03 – Present)

  • Initially with Moss&Co, then transferred to new ownership on a TUPE when pub was sold.
  • Supported smooth kitchen operations in a busy pub-restaurant, maintaining high standards of quality and presentation.
  • Coordinated with front-of-house teams to deliver timely service during peak periods.
  • Managed stock rotation, prep efficiency, and allergen compliance.

Bar Supervisor at Pier Hotel (2024-12 – 2025-03)

  • Supervised and trained a team of 6+ bar staff, ensuring efficient operations and high service standards.
  • Oversaw stock control, cashing up, and daily reconciliations, reducing wastage by 10%.
  • Delivered outstanding customer service, fostering repeat business and a welcoming atmosphere.

Manager at The William Adams (Wetherspoons) (2017-01 – 2024-09)

  • Consistently ranked among the top-performing Wetherspoon pubs nationwide, placing in the top 50 for internal KPIs and top 10 for customer satisfaction on Google reviews.
  • Progressed from entry-level to management through consistent performance and leadership ability.
  • Managed daily operations of a high-volume venue, including scheduling, staff performance, and stock control.
  • Trained and mentored 70+ staff, supporting career progression and improving retention.
  • Maintained compliance with licensing laws, Challenge 25, and health & safety, achieving a 5* food hygiene rating.
  • Assisted with sales forecasting and P&L management, contributing to steady revenue growth.

Bar Staff at Marina Theatre (2016-11 – 2017-01)

Chef at Various Companies (2014 – 2016)

Education

GCSE in Food & Beverage Service and Professional Cookery – Lowestoft College (2014 – 2016)

A Level in Maths, Further Maths, Music Tech – Lowestoft Sixth Form College (2011 – 2014)

GCSE in Multiple subjects – Denes High School (2008 – 2011)

Skills

FOH Manager

Reviews