Matthew Higson

Professional and reliable operations professional with seven years' experience in a fast-paced housing environment, now seeking to build a career in private security. Experienced in handling high volumes of customer enquiries, operational issues and challenging or confrontational situations while maintaining professionalism, accurate records and compliance with strict procedures. Holds an SIA Door Supervisor Licence and Emergency First Aid at Work qualification.

Available for days, nights and weekend shifts.

Operations and Planning Officer - Onward Homes

(2019-01)

• Manage high volumes of customer enquiries and operational issues in a fast-paced housing environment.
• Handle challenging and confrontational situations professionally, using calm communication and conflict-management skills.
• Maintain accurate records and documentation in line with strict procedures and compliance requirements.
• Coordinate effectively with contractors, supervisors and operational teams to support service delivery.
• Demonstrate reliability, professionalism and consistent performance through seven years of continuous service.

A-Level - English Language

A-Level - Business Studies

A-Level - Sociology

GCSE - Mathematics