Assessment & Support Planning Officer - Rochdale Council
(2025-01)
- Completed Care Act assessments and reviews for adults with complex physical health, mental health, and social care needs, including work within acute hospital and ward settings.
- Supported safe and timely hospital discharges, working closely with NHS clinicians, ward staff, discharge teams, and community services.
- Managed complex cases involving safeguarding, mental capacity, self-neglect, and high-risk situations, applying the Mental Capacity Act and best-interest decision-making.
- Developed and reviewed person-centred support plans focused on recovery, independence, and prevention of re-admission.
- Used Liquid Logic to maintain accurate, timely records and contribute to multi-disciplinary care planning.
- Worked collaboratively across health and social care to deliver coordinated, outcome-focused support.
Technical Support Advisor - BT & EE
(2024-01)
- Providing technical and troubleshooting support for both residential and business customers with broadband, landline and mobile service issues/queries.
- Supporting engineers with equipment set ups, troubleshooting support and appointments for customers
- Establishing relationships & ensuring high levels of customer satisfaction
- Selling new equipment to customers.
- Working collaboratively with IT Support Teams, conducting reports.
- Assisting, assessing and analysing network topology.
Contact Centre/Sales Advisor - SMS PLC
(2023-01 - 2023-12)
- Resolve enquiries and complaints via phone and email
- Cross-sell products and services with industrial and commercial businesses
- Maintain customer records on the pipeline.
- Establishing relationships & ensuring high levels of customer satisfaction
Business Sales Team Executive - Peninsula
(2022-01 - 2022-12)
- Conducting market research to identify selling possibilities and evaluate client needs.
- Actively seeked out new sales opportunities through cold calling, networking and social media. Also used Salesforce as the CRM system.
- Set up meetings with potential clients (CEO, Managing Directors, etc) listening to wishes and concerns about core areas of the service.
- Participated on behalf of the company in seminars/events held throughout the UK
- Negotiated/closed deals and handle complaints or objections.
- Worked to KPI's. For instance calls per day (150 – 200), the price per deal, the number of appointments per day.
Account Manager & Job Broker - Ingeus
(2021-01 - 2022-12)
- Build and maintain strong and effective relationships with new and existing employers to generate vacancies for Ingeus participants. Had KPI targets of customer employment.
- Made regular contact with all key employers with repeat vacancies and to conduct monthly meetings with all major employers where ongoing recruitment is occurring. Business Development also involved.
Assistant Project Officer - Bolton Council
(2021-01 - 2021-12)
- Work directly with project managers to help implement project goals
- Assign duties to staff to implement project goals, as needed
- Oversee variable aspects of projects and provide direct assistance to ensure timely project execution
Sales & Retentions Advisor - Capita PLC
(2020-01 - 2021-12)
- Approach customers and offer them advice on products to sell
- Provide information and other services such as handling returns of merchandise
- Addresses complaints with the goal of increasing satisfaction and securing renewals or saves.
Customer Service Assistant - Tesco
(2017-01 - 2020-12)
- Categorizing and replenishing stock as part of a busy, retail team
