Matthew Papworth

I am a polite, respectful, trustworthy family man, I have a long history in retail and have picked up many skills. I always give 110% as I want my customers to be more than happy with the service I have given. I work well as part of a team as well as by myself. I am always wanting to learn new skills.

Customer Care Agent/Bankman - ABM-Manchester - Manchester

(2021-09)

• Collect passengers from their arrival point at the airport to escort them through security passport control and onwards to their boarding gates
• Collect arriving passengers from the aircraft take them through immigration passport control and onwards to the baggage hail to identify their baggage into the arrivals hall and with any onwards travel needs
• Assist passengers that are transferring flights
• During delays or disruption liaise with the control and supervisor team along with airline and handing agents to ensure that passengers are kept up to date

General Labourer - Jon's Gardening-Manchester - Manchester

(2015-08 - 2021-09)

General garden maintenance

• Undertaking Customer instructions
• Ensuring customer requirements have been met
• Selecting and planting suitable plants
• Ongoing care and maintenance of customers Gardens
• Taking payments and orders
• Work all weathers and environments

Retail Shop Assistant - B & M RETAIL Manchester - Manchester, UK

(2011-04 - 2014-04)

Ensuring stock is available to the customer at all times

• Making sure that store was tidy and presentable
• Following any company policies, where applicable
• Working within a team to ensure stock rotation
• Answering customer queries and questions
• Working on the checkouts handling cash and ensuring checkouts balanced at the end of the day
• Ensuring deliveries were correct

Kitchen Porter - ALPHA FLIGHT SERVICES/Manchester - Manchester, UK

(2008-04 - 2008-09)

Keeping the kitchen clean and tidy

• Food preparation
• Washing pots and cutleries using a machine
• Working as part of a team to respect Health and Safety and Food hygiene regulations
• Working under pressure and to tight deadlines

Bar Staff - BRITTANIA COUNTRY HOUSE HOTEL - Manchester, UK

(2006-05 - 2007-02)

Responsible for taking and serving clients' orders

• Handling various method of payment
• Setting up the room and table for any reservation
• Providing high quality Silver Service to clients
• Handling and dealing with customers' enquiries and complaints
• Respecting Health and safety as well as Food Hygiene regulations
• Keeping the Bar and dinning area clean and tidy

G.C.S.E - Roundwood High School (1996 - 2002)