Usama Ahmad
Customer Service Agent
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About
Enthusiastic customer service professional with experience in both administration and call centre settings. Highly reliable and able to perform tasks with minimal supervision. Multi-talented individual open to all kinds of work opportunities. Previous experience in customer service, hospitality, and administration.
Experience
Customer Service Agent at Marston Holdings (2024-01 – Present)
- Call handling (Dealing with customer queries)
- Utilising multiple systems such as Max Contact, Orrin, & Alfresco
- Have previously also been on letters for a short amount of time
Admin at The Prescient Group (2024-03 – 2024-07)
Worked an administration role with the prescient group agency before transitioning into a permanent role with Marston Holdings
Customer Service Officer at Robert Walters (2023-11 – 2024-01)
3 Month Temp role
- Call handling for Oldham Council housing department
- Dealing with housing applications via phone calls and emails
- Liaising with homeless and housing officers
- Adding notes to application
Night Receptionist at Crowne Plaza (2022-11 – 2023-01)
- Hoover and Mop Hotel
- General hotel duties
Education
– Oasis Academy Oldham (2008 – 2013)
