Aftermarket Support Engineer – Thompson Aero Seating Jan 2021 – Present
Providing engineering input to the Customer Support team to rectify issues reported in-service by customer Airlines and acting as a focal point between Customer Support and other departments for all technical queries.
- Discussing and resolving complex problems with manufacturing, engineering, suppliers, and customers to help resolve specific issues.
- Designing bespoke parts for aftermarket use to solve in-service issues.
- Liaising with Production, Manufacturing, Quality, Configuration, Design, Certification and Customer Support daily to ensure on-time delivery of all documentation and project milestones.
- Creating Service Information Letters to provide advisory information and maintenance clarification for current in-service programs.
- Creating Service Bulletins to implement design changes on current in-service programs.
- Conducting Design Reviews to establish the root cause of issues and agree a solution for in-service issues.
- Creating Engineering Change Requests to implement design changes on current in-service programs.
- Creating Temporary Revisions to implement changes to maintenance data and/or parts within the Component Maintenance Manual to the ATA iSpec 2200 standard.
Key Achievements
- Liaised with various engineering and customer support functions as well as external suppliers to successfully implement a rebranding of one of our earliest programs as our largest customer request to date.
Operational Support Analyst – Thompson Aero Seating Aug 2020 – Jan 2021
Overseeing the full production lifecycle from customer order, value stream planning, material supply and production progress to customer delivery whilst ensuring continuous improvement methods are identified and implemented.
- Planning ownership of a value stream and control of its key planning input (KPI) to the Master Production Schedule. Capable of managing multiple, separate value streams and supporting other analysts on as-needed basis.
- Planning and management of production tasks to protect TAKT.
- Liaise with other value streams to ensure coordinated planning, and with cross-functional teams to ultimately adhere to the operational plan to ensure on time delivery.
- Works Order housekeeping to maintain correct MRP demand for Supply Chain and to maintain customer specification.
- Compiling product readiness reviews (PRR) to provide visibility on loading risks to achieve full material availability.
- Contributing to departmental KPIs by tracking, compiling, and reporting value stream performance.
Certification Engineer – Thompson Aero Seating Aug 2018 – Jul 2020
Applying engineering experience and technical knowledge to facilitate the compliance of company products with industry-standard regulations and conduct analysis and evaluations for test builds.
- Coordinating with departmental Leads to identify and delegate high priority tasks.
- Attending regular test performance reviews to assess output of internal test facilities, determining if target attainment will be met at current pace and coordinating with test personnel to increase efficiency.
- Documenting compliance to various regulations applicable to bespoke customer products and internally evaluating reports to ensure applications of engineering insight are of exacting standards.
- Providing load path and stress analysis to primary structures and predicting secondary spatial movements with focus on potential interactions with surrounding structures (loadshare) within aircraft.
- Collaborating with out of country test facilities to provide test setup guidance and ensuring substantial data collection.
- Overseeing dynamic and static test setups as an accountable witness, contributing mechanical solutions should complications emerge and compiling reports with captured information.
- Attending Design Reviews of tested builds to identify areas of concern and investigate modes of failure if applicable.
Key Achievements
- Successfully created and implemented several formulae and macro driven Excel programs for departmental use.
- Assisted as part of a Standardisation Committee in standardising documentation and developing accessible, modular templates for future use.
Data Cleansing Technician – Thompson Aero Seating May 2018 – Jul 2018
An internal project intending to purge duplicate, outdated, and unofficial company documentation. Filtered documentation was to be migrated to an internal registry offering control measures to ensure documents remained official.
- Organising meetings with departmental Leads outputting any documentation to prioritise items requiring immediate attention and isolating legacy items.
- Filtering for official documentation, both current and older revisions, and purging non-conforming items.
- Uploading official documentation to be preserved and trailing the new registry before release.
Key Achievements
- Successfully purged unapproved documentation, registered over 3000 documents with any applicable revision history attributing details to each document to further facilitate accessibility within a one-month period.
Integration Engineer – Thompson Aero Seating Sep 2017 – April 2018
Utilising 3D models to create fully comprehensive engineering drawings and providing customer progress reports at critical developmental stages.
- Generating bespoke 3D models and exploded views for customer reviews.
- Compiling engineering drawings for programmes specifying customer requested features, safety features, product dimensions and interfacing between product and aircraft with accompanying Engineering Bills of Materials (EBOM).
- Developing customer concept drawings and 3D models showcasing custom design concepts desired by customers with the goal of securing new contracts.
- Attending design reviews to discuss and approve new and/or updated engineering drawings for release.
