Mavis Maponga

Eager Healthcare Assistant with 2 years of experience. Committed to increasing knowledge of treatments through hands-on learning. Proven ability to solve complex problems and remain calm in emergency situations. Skilled at maintaining relationships with patients to provide top-of-the-line care.

Healthcare Support Worker - Cera Care - Peterborough, Cambridgeshire

(2024-12)

• Escorted patients for tests or procedures within hospital premises whilst ensuring their safety and comfort.
• Kept detailed records of patient progress, assisted medical staff in treatment planning.
• Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
• Administered non-prescription medication under supervision, relieved minor discomforts swiftly.
• Thoroughly sterilised and sanitised clinical and mobility equipment.
• Safely and securely transported patients using hoists and wheelchairs.
• Supported service user engagement in socialisation activities, promoting independence and positive wellbeing.
• Safely escorted patients to and from medical appointments and hospital visits.
• Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
• Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
• Monitored vital signs of patients with meticulous attention to detail for accurate readings.
• Accompanied client to medical or dental appointments, grocery and errands.
• Provided basic patient health care, administering blood tests, taking blood pressure and dressing wounds.
• Prepared healthy meals with additional mealtime planning, feeding and support.
• Maintained confidentiality and compliance standards for optimised patient care.
• Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
• Actively developed professional healthcare competencies through regular training.

Senior Support Worker - Flexi Complex Care - Coventry, West Midlands

(2024-01 - 2024-12)

• Completed care documentation and monitored patient progress to achieve up-to-date records.
• Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
• Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by NHS.
• Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
• Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
• Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
• Provided high-quality person-centred support and received consistently positive patient feedback.
• Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
• Assisted in administering medication as per instructions from qualified professionals, ensuring correct dosage and timing are followed.
• Monitored vital signs, documenting changes for healthcare professionals' review.
• Delivered compassionate care to patients, fostering trusting relationships.
• Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
• Communicated complex medical information to patients, carers and relatives, effectively navigating barriers to understanding to ensure [Result].
• Assisted with rehabilitative care following treatment plans established by health professionals.
• Participated in regular training sessions keeping knowledge and skills current.
• Conducted risk assessments consistently, minimising potential hazards.
• Protected confidentiality of client information according to Data Protection Act regulations.
• Handled new employee inductions, offering ongoing training and support for optimum care of staff and service users.

Housekeeping Attendant - Ashorne Hill Hotel - Leamington Spa, West Midlands

(2024-04 - 2024-10)

• Resolved guest queries in line with service standards and protocols.
• Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
• Reported any maintenance issues immediately, preventing further damage or discomfort.
• Observed utmost discretion whilst entering or working in occupied rooms, respecting guests' privacy.
• Promptly attended to guest calls, requests and complaints following company policies and procedures.
• Reported on check-outs and room vacancies to maintain accurate occupancy records.
• Cleaned 10 assigned guestrooms in 5hrs to exceptionally high standard.

Diploma - Health And Social Care - London College Of Professional Studies (2026-01)

Certificate - Health - Phlebotomy Certificate - Lead Academy (2026-01)