Director
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My career has always centred around customer service, whether face to face in busy retail environments or in an office based customer support role, which eventually led to co-running a business in the high pressure world of motorsport. Co-owning and running a business involves working well as a team, plus being able to show autonomy and confidence to make smart choices. Being good with people and enjoying customer interactions is vital to a successful business.
Director at RAS Ltd (2008-05 – 2026-03)
Managing the day-to-day functioning of RAS Ltd operation, including sales/ after sales service, accounts, social media and marketing, purchasing, manufacturing and technical support, plus public relations with customers, suppliers and dealers. Attended annual trade shows in UK and Europe selling our product and services, demonstrating its benefits and advantages to the racing community/ industry.
Sales and Customer Service Representative at Sortimo UK Ltd (2005-02 – 2008-02)
Managed and resolved customer orders, enquiries and complaints efficiently, providing satisfactory solutions to enhance customer experience. Attended national trade shows to sell company products and services. Assisted with the coordination of the national sales team. All forms of general administration and communication to ensure the Head Office ran smoothly and efficiently.
Support Care Worker at Mencap (2003-09 – 2005-02)
Delivered compassionate care to residents, supporting their daily living activities and enhancing their quality of life. Promoted social inclusion and built community relationships with the residents. Managed daily shift logs, resident reports plus handover notes.
Export Sales Coordinator at CAMR (European Collection of Cell Cultures) (1998-04 – 2003-09)
Resolved customer queries and problems using effective communication and providing step-by-step solutions. Maintained relationships with ECACC research scientists and scientific research laboratories around the world. Assisted with staff training and mentoring within the department.
Performed all general administration duties to ensure the sales office ran to a high standard. Represented the company at trade shows in Stockholm, Sweden to support the relevant scientists with administrative export procedures.
Purchasing Assistant at Salisbury District Hospital (1996-06 – 1998-04)
Provided administrative support for the purchasing department, including document management. Handled day to day requisitions, resolved invoice queries, negotiated prices to achieve budget constraints and sourced compliant suppliers. Performed well as a team player to help purchasing office run well, and made sure all the hospital departments met their budget requirements.
Customer Sales Support at HPI Equifax (1994-02 – 1996-06)
Managed inbound customer queries via phone and live chat, providing timely and accurate information to customers from the general public as well as auto dealerships and financial institutions. Maintained client confidentiality as well as having the ability to work under high pressure whilst delivering sensitive information.
Deputy Supervisor at Marks & Spencer (1990-03 – 1994-02)
Maintained positive, professional working environment to optimise staff and customer satisfaction. Handled visual merchandising of stock, front of house sales and complaints as well as providing product advice and recommendations to customers.
GCSEs in English Language – St Edmund's Girls School (1979-09 – 1983-06)
