Maxine Van Hoof

Skilled at delivering excellent customer service, processing orders, handling enquiries, resolving issues and working efficiently in fast-paced environments. Friendly, reliable and adaptable, with strong organisational skills and a commitment to providing an outstanding customer experience.

Retail Sales & Administration - Vanquish Bathrooms Ltd

(2018-02)

• Assisted customers with product enquiries and purchases.
• Processed customer orders and card payments.
• Responded to email enquiries and followed up sales leads.
• Posted content on social media platforms.
• Replenished stock and maintained attractive displays.
• Helped achieve sales targets through excellent customer service.
• Resolved customer queries professionally.

Administration Officer - HMCTS County Court Bulk Centre

(2002-08 - 2016-12)

• Processed small civil money claims, unpaid bills, contract disputes and parking fines.
• Prepared case files and court documentation for tribunal hearings.
• Provided advice and information to court users and legal professionals in line with HMCTS service standards.
• Worked as part of a team to meet daily workload targets.

Import VAT Officer - TNT (Pertemps Agency)

(2000-01 - 2002-07)

• Processed import VAT records using spreadsheets.
• Issued invoices for import VAT charges.
• Responded to customer import VAT enquiries.

Customer Assistant - Marks & Spencer

(1990-01 - 1996-12)

• Assisted customers with product enquiries.
• Managed stock replenishment and merchandising.
• Resolved customer complaints professionally.
• Delivered excellent customer service while supporting sales targets.

Children's Wear Manager - Marks & Spencer

(1996-01 - 1998-12)

• Assisted customers with product enquiries.
• Managed stock replenishment and merchandising.
• Resolved customer complaints professionally.
• Delivered excellent customer service while supporting sales targets.

National Diploma - Travel and Tourism - Moulton College

National Diploma Level 3 - Customer Service - Moulton College

GCSEs - Northampton School for Girls