Melisa Sapkiran

I enjoy working with people and take pride in creating positive experiences for every customer I meet. With over six years of experience in customer-facing roles, I have built my career around understanding people's needs, solving problems and delivering service that leaves a lasting impression. Whether supporting customers face-to-face, over the phone or through administration, I bring patience, professionalism and a genuine commitment to helping others.

I adapt quickly, communicate confidently and enjoy being part of a team that delivers outstanding service.

Customer Service Advisor - Specsavers

(2019-01 - 2026-12)

Delivered exceptional customer service in a busy retail environment, creating a welcoming experience from the moment customers entered the store.

• Built strong relationships with customers by understanding their individual needs and offering tailored recommendations.
• Managed face-to-face, telephone and email enquiries, providing accurate information and resolving issues professionally.
• Coordinated a busy appointment diary while maintaining excellent organisation and attention to detail.
• Supported customers throughout their journey, ensuring a smooth and positive experience from initial enquiry to collection.
• Resolved customer concerns calmly and effectively, helping maintain high levels of customer satisfaction.
• Maintained accurate customer records and completed administrative duties with confidentiality and precision.
• Worked collaboratively with colleagues to achieve service standards and business objectives.

Teaching Assistant

• Supported teachers in creating a safe, engaging and inclusive learning environment.
• Built positive relationships with pupils through patience, encouragement and one-to-one support.
• Worked closely with colleagues to promote safeguarding, wellbeing and positive behaviour.

Patient Services & Reception Administrator

• Welcomed patients professionally while delivering friendly, efficient customer service.
• Managed appointments, telephone enquiries and confidential records in a busy healthcare setting.
• Worked closely with clinicians to ensure the smooth running of daily operations.

BTEC Level 3 - Health & Social Care

GCSEs - English, Maths and Science