Maya Apea

Friendly, enthusiastic and customer-focused professional with experience in retail, customer service and administrative environments. Passionate about delivering outstanding service, building positive relationships with customers and creating a welcoming shopping experience. Confident handling enquiries, processing transactions, maintaining high presentation standards and supporting busy teams to achieve their goals.

Organised, reliable and adaptable, with excellent communication skills and a positive attitude. Eager to contribute to a well-established family business such as F. Hinds while continuing to develop my sales and product knowledge.

Learning & Development Administrator - St Mary's University

(2026-05)

• Provided administrative support to the Learning & Development team
• Assisted with training coordination and record management
• Maintained accurate employee learning records
• Liaised with internal stakeholders to support training processes

Maintenance Planning Assistant - British Airways

(2025-02 - 2026-04)

• Managed scheduling and operational planning activities
• Maintained accurate digital records across multiple teams
• Worked to strict deadlines in a fast-paced environment
• Supported maintenance planning operations

Northern Secretariat - Staines Police

(2024-07 - 2024-11)

• Provided diary management and meeting coordination
• Handled confidential information in line with GDPR
• Supported communication between departments
• Maintained accurate records and documentation

SEN Administrative Assistant - Magna Carta School

(2024-03 - 2024-06)

• Supported SEN administrative processes
• Maintained student records accurately
• Coordinated communication between staff and parents
• Assisted with scheduling and correspondence

Customer Service Assistant - Lok'n'Store

(2024-02 - 2024-03)

• Managed customer enquiries and bookings
• Maintained organised administrative systems
• Delivered customer service and problem-solving support
• Supported account management processes

VIP Host & Retail Assistant - Thorpe Park

(2023-07 - 2023-11)

• Delivered customer service in a busy environment
• Resolved guest enquiries efficiently
• Processed retail transactions
• Supported daily operational activities

Administrative Officer - Ministry of Justice

(2018-09 - 2019-10)

• Managed sensitive records confidentially
• Prioritised workloads to meet deadlines
• Supported structured administrative processes
• Maintained accurate case documentation

BSc - Psychology - Loughborough University (2019 - 2023)

A Levels - English Literature, Politics, Psychology - Caroline Chisholm School (2016 - 2018)

GCSEs - English Language, Biology, Geography, Maths - Northampton School for Girls