Management professional with 8 years of experience across Administration, Technical Support, Service and Operations
Send a job offer directly to this candidate
Management professional with 8 years of experience across Administration, Technical Support, Service and Operations. I am passionate about management, customer service and technology. I have a background with strong leadership and digital transformation to simplify complex workflows and drive team success. Dedicated to delivering flexible management and technical solutions that align technical innovation with core business goals.
RECONCILE ADMINISTRATOR at Pearson-Rotherham (2022-05 – 2024-07)
Reconcilation with a focus on data accuracy and process optimization. SAMOS platform was used, also specialised in perform data reconciliations, and maintain audit records. Proven ability to streamline workflows and uphold strict regulatory compliance to ensure the highest standards of organizational data integrity and reported accuracy.
CUSTOMER SERVICE ADVISOR at FLANNELS-Shirebrook (2022-09 – 2023-01)
It was a retail industry, specializing in high volume multi channel support and conflict resolution. Also sales part. Main used channels for communication are outlook, gsuit mail service, ticketing systems like fresh desk and salesforce service cloud. I have a track records of maintained high number of customer satisfaction through strategic process improvements. Supported sales growth through expert product knowledge and team collaboration.
SUPPORT EXECUTIVE (L3) at Azym Technologies Ltd-UAE (2019-06 – 2021-12)
Provided assistance via ticketing system like zendesk include calls and chats, and direct calls to manage customer queries, and if required assign it to required associated departments. I promoted as L3 system admin and customer support in a cloud hosting sector included web hosting, domain registrations, and complex email integrations, utilizing remote tools like TeamViewer and AnyDesk to ensure rapid resolution and peak client satisfaction. I streamline technical workflows, team collabration and maintain optimal service standards across the organization.
I used to provide training and mentoring for junior level trainee staffs.
HR ASSISTANT TRAINEE at COMTER SYSTEMS INC.-US (2017-09 – 2019-04)
Coordinated full cycle Human Resource Administration duties including recruitment support with resume screening and selection and onboarding process. Other documentations included payroll process, time sheet and data management. Managed employee records with high data integrity within human resource information system platforms and resolve employee quiries regarding policies and benefits to ensure organizational compliance and engagement.
Also review documentations of Request for Information, Request for Quotation, Request for Approval and escalate to associated internal departments. Operations meeting agenda and minitue preparation. Assisted in offboarding process.
Master's degree in Business Administration – Mahathma Gandhi University-India (2015 – 2017)
Bachelor's degree in Computer Applications – Mahathma Gandhi University-India (2012 – 2015)
