Md Jabed Miah

Motivated assistant with 7 years of multisector progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget. Qualified with extensive background in advanced management processes.

Utilises superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently. Detail-orientated adept at making critical decisions, managing deadlines and conducting team reviews.

With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. Dedicated with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.

Responsible passionate about delivering outstanding quality and service. Offering years of experience in industry with history of recognition for performance.

HEAD HOUSEKEEPER / SUPERVISOR ATTENDANT at Premier Inn Chelmsford (Boreham) hotel (2023-08 – 2024-10)

• Replaced items such as soap, shower wash, shampoo, tea and coffee after customer use.
• Kept beds clean and refreshed by changing bed linen and fluffing pillows after use.
• Conducted bathroom sanitisation by cleaning toilets, showers, sinks, floors and baths and removing towels for laundry cleaning.
• Operated washing machines, tumble dryers and steam presses to deep clean room and customer's laundry.
• Used various techniques, soap and [Tool] to deep clean upholstery, fabric and linen.
• Conducted floor cleaning tasks such as hoovering, mopping and sweeping, keeping floors looking presentable and hygienic.
• Managed linen trolley, keeping it neat and organised.
• Delivered extra linen, paper products and toiletries to guests upon request.
• Accurately managed guest room inventory for establishment rooms.
• Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
• Cleaned guest rooms and changed linen to high standards.

HEAD HOUSEKEEPER / SUPERVISOR ATTENDANT at Premier Inn London Farringdon (Smithfield) hotel (2022-10 – 2023-07)

• Replaced items such as soap, shower wash, shampoo, tea and coffee after customer use.
• Kept beds clean and refreshed by changing bed linen and fluffing pillows after use.
• Conducted bathroom sanitisation by cleaning toilets, showers, sinks, floors and baths and removing towels for laundry cleaning.
• Operated washing machines, tumble dryers and steam presses to deep clean room and customer's laundry.
• Used various techniques, soap and [Tool] to deep clean upholstery, fabric and linen.
• Conducted floor cleaning tasks such as hoovering, mopping and sweeping, keeping floors looking presentable and hygienic.
• Managed linen trolley, keeping it neat and organised.
• Delivered extra linen, paper products and toiletries to guests upon request.
• Accurately managed guest room inventory for establishment rooms.
• Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
• Cleaned guest rooms and changed linen to high standards.

RETAIL SALES ASSISTANT / SUPERVISOR at Clifton Trade Point (2022-09 – 2023-08)

• Provided helpful, attentive sales support to generate positive customer feedback.
• Liaised with customers to determine needs, provide recommendations and upsell services.
• Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
• Addressed and resolved complex customer complaints to restore satisfaction and support customer loyalty.
• Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
• Promoted sales and special offers for discounts and merchandise options.
• Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
• Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
• Processed incoming stock to maintain accurate inventory records and organized stock room.

BRANCH IN-CHARGE at Times Securities Limited (2020-06 – 2022-07)

• Updated databases while complying with GDPR regulations.
• Operated equipment to exceed production targets.
• Met schedule using excellent planning and coordination skills.
• Created plans and communicated deadlines to complete projects on time.
• Organised files to support efficiency and traceability.
• Handled [Number] of inbound calls per day.
• Developed team communications and information for meetings.
• Managed bookings to optimise team availability.
• Measured and accurately processed materials to minimise wastage.
• Enhanced working relationships by participating in team-building activities.
• Produced high-volume orders to effectively meet customer demand.

CUSTOMER SERVICE ASSISTANT / SUPERVISOR at Lotto Italian Brand (2017-05 – 2019-03)

• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
• Processed cash and card payments during busy shopping periods, limiting customer wait times.
• Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
• Assisted with product selections according to individual requirements and preferences.
• Mentored junior team members on methods to provide outstanding service to customers.
• Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
• Reviewed new product ranges to gain knowledge for assisting customers.
• Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
• Built rapport with customers through courteous and professional communications.
• Stocked and rotated inventory regularly.
• Kept an organised calendar and set up new appointments for field personnel resolving issues.

Diploma in Computer Science and Engineering – Sylhet Polytechnic Institute (2015)

Secondary School Certificate (SSC) in Business Studies – Chhatak Cement Company High School (2011)