Md Nazeem Uddin

Dynamic Customer Support Associate with a proven track record at Amazon, excelling in resolving complex issues and enhancing customer satisfaction. Proficient in Microsoft Office and adapt at leveraging analytical skills to improve service quality. Recognized for taking ownership of customer inquiries and delivering timely solutions that elevate brand reputation.

Customer Support Associate - Amazon - India

(2024-07 - 2025-08)

• Assisting customers by answering inquiries about products or services and providing professional support.
• Managing the customer service process from start to finish, including troubleshooting problems and providing timely solutions.
• Handling emergency issues, complaints, and unexpected situations effectively to ensure customer satisfaction.
• Processing orders, transactions, cancellations, returns, and exchanges efficiently.
• Taking ownership of customer issues, acting as the main point of contact and following up until resolution.
• Escalating complex or unresolved issues to appropriate internal teams and coordinating with them for resolution.
• Collecting, analyzing, and responding to customer feedback and reviews to improve service quality and brand reputation

MSc - Management (with Professional Development and Planning Module) - BPP University London (2025-12)

B. Com - General - Satavahana University (2024-05)