Md Razzak

I am seeking a position within a company where I can utilise my existing skills while continuing to develop new ones. I have over ten years of experience in customer service, progressing from ground-level roles to management. I am a hardworking and enthusiastic individual, capable of working both independently and as part of a team.

I thrive under pressure, can meet tight deadlines, and enjoy challenges. I am a quick learner and communicate effectively at all levels to achieve organisational goals.

Sales Assistant at Gift Mart Ltd (2025-01 – Present)

• Responsible for customer service, assisting customers in finding suitable products, processing transactions, and ensuring a positive shopping experience through teamwork and effective communication.

Owner at Unique Variety Ltd (2020-01 – 2025-12)

• Managed wholesale administration, pricing, shelving, payroll, staff training, store operations, staff rota, accounting, online sales, and customer service including import and export activities.

Business Advisor (2019-01 – 2022-12)

• Provided online business training and supported individuals in establishing their own businesses.

Head of Security & Technology at RFU (2015-01 – Present)

On Call

Manager at JS Digital UK Ltd (2017-01 – 2019-12)

• Managed shop operations including administration, photo editing, printing, scanning, and customer service.
• Also responsible for staff training and daily management tasks.

Executive Officer at Department for Work and Pensions (2017-01 – 2017-12)

• Worked as a decision maker handling mandatory reconsiderations, gathering evidence, and making timely and accurate decisions.

Employee at Home Share Property Agency (2014-01 – 2015-12)

• Handled client interactions, sales calls, property marketing, administration, and coordination with solicitors and surveyors.

Employee at Pro-Active Rail (2014-01 – 2015-12)

• Provided customer assistance, travel information, platform announcements, and managed rail replacement services.

Self-Employed Business Owner (2012-01 – 2014-12)

• Managed daily operations, customer service, stock, payroll, marketing, banking, and staff supervision.

Manager at Family Leisure (2000-01 – 2012-12)

• Oversaw branch operations, staff recruitment, training, accounting, and management of a team of over 20 employees.

MBA in Master of Business Administration

BSc in Information Technology

E-commerce & Technology