Meg Preston

A highly organised and proactive Clinical Admin Manager with extensive experience managing administration services within the substance use sector. Experienced in leading administrative teams, coordinating complex operations, improving processes, and ensuring compliance with organisational policies and regulatory standards in a fast-paced environment. Skilled in people management, service coordination, performance monitoring, scheduling, reporting, and maintaining accurate records, with a strong focus on delivering efficient, high-quality administrative support.

An effective communicator who builds positive working relationships with colleagues, senior management, and external stakeholders while remaining calm under pressure and adapting to changing priorities. Although my background is in healthcare, I have developed a broad range of transferable management and administrative skills that are applicable across a variety of industries. I am now seeking a position in office management where I can bring my leadership, organisational abilities, and commitment to continuous improvement to support business operations and contribute to organisational success.

National Administration Lead

(2025-11 - 2026-08)

Additional Role

• Ensuring compliance across services
• Supporting Operations Managers and Clinical Services Managers in process development
• Providing support to services where turnover was high
• Streamlining financial processes
• Reviewing policy and Standard Operating Procedures
• Chairing national forums
• Delivering training across the country
• Designing a suite of supporting resources and induction booklets

Clinical Admin Implementation Lead

(2024-03 - 2024-12)

Secondment

• Supporting the implementation of a new service in Lincolnshire
• Ensuring the correct governance procedures are followed throughout the county
• Training and induction of all new prescription related staff
• Supporting with re-writing company processes and policies to apply them to the new service
• Continues remote support to ensure processes remain in place
• Training senior staff on all prescription systems
• Delivering training on our supervision, OPR and incident report systems
• Recruitment of new staff and completing inductions

Clinical Admin Manager - TURNING POINT

(2021-02)

• Overseeing prescribing processes
• Implementing new processes and amended current processes where appropriate
• Completing supervisions and OPR's within an appropriate time frame
• Ensuring compliance within my service
• Preparation for CQC inspections
• Chairing meetings with different stakeholders
• Ensuring good practice in regard to financial processes
• Processing invoices and raising purchase orders
• Cash handling including reconciliation and monthly checks
• Fully training all new team members of staff on prescription generation and administration
• Completing the induction process for all new team members
• Overseeing the ordering of stationary, office equipment, medical equipment etc
• Working closely with the clinical team to improve our processes
• Management of sickness
• Arranging staff development days
• Authorising annual leave and expense requests
• Always working within policy and liaising with HR when necessary
• Applying a wellbeing focused approach to a complex team

Clinical Administrator - TURNING POINT

(2019-01 - 2023-02)

Added responsibilities due to manager vacancy.

• Generating prescriptions including holiday prescriptions and detox prescriptions
• Liaising with pharmacies to ensure safe prescribing for service users
• General filing
• Issuing receipts for the posting of prescriptions
• Preparing, printing and distributing forms, letters, documents etc as required
• Handling incoming faxes and mail
• Directing clients and professionals to the appropriate point of contact
• Designing newsletters and information leaflets
• Amending prescriptions when a prescriber requests a change
• Ensuring all px's are at the pharmacy on time to avoid any disruptions to service users treatment
• Handling petty cash
• Being mainly responsible for the communication between our service and the client's GP
• Sole responsibility of sending out medical review notes to service users GP's using the DOCMAN software
• Overseeing the prescribing processes for both alcohol and opiate prescribing
• Overseeing financial processes (PO's and invoices etc)
• Fully training 4 new members of staff on prescription generation and administration
• Inducting new starting staff into the service
• Ordering stationary, office equipment, medical equipment
• Issuing Naloxone kits
• Working closely with the wider clinical team to streamline our prescribing processes

Agency Office Administrator - TURNING POINT

(2018-08 - 2019-01)

• Scanning files onto a new system
• Maintaining the upkeep of the online system
• Transferring the system from a paper to electronic system
• Making telephone calls to pharmacies and GP surgeries when required by clinical admin
• Updating the spreadsheets for our services communications with GP's
• General filing
• General posting

Office junior - Lewis and Co Solicitors

(2018-05 - 2018-07)

• Filing
• Greeting clients
• Post
• General admin tasks such as sorting files into order, photocopying court bundles, organising new guardian's details
• Receptionist duties; answering the phone, passing messages on, reassuring clients ect
• Assisting the solicitor's clerk
• Any task the staff needed, such as finding contact numbers for other companies or going into town for supplies

Paralegal Apprentice - Barings Solicitors

(2017-07 - 2017-09)

• Sorting and filing PPI and PBA claims
• Writing Letters of Authority to clients
• Determining whether or not a client was able to claim and telling them my decision
• Calling clients and taking calls

GCSE's (2014 - 2015)

AS Level (2015 - 2016)