Shandana Malik

Dedicated and results-driven professional with a passion for leading operations to achieve optimum results. With a robust background in Management Sciences, offering outstanding organizational skills and exceptional communication abilities. Proven ability to maintain high standards while working within tight deadlines. A proactive team player with a strong work ethic and a passion for customer service

BARTENDER - EAT MEAT March 2024 – Present

• Responsible for preparing and serving a variety of drinks to customers at their tables. I am skilled in creating and mixing different cocktails,

mocktails, and other beverages to meet the preferences of our guests.

• ⁠I also take care of decorating desserts and presenting them to customers in an appealing manner.
• Furthermore, I ensure the cleanliness and organization of the bar area and maintain the overall appearance of the floor to provide a pleasant dining experience for our customers, along with welcoming and escorting them to their designated tables.

TRADING ASSISTANT – TESCO September 2023 – November 2023

• Performed store-wide tasks including picking and replenishing as needed.
• Demonstrated deep understanding of store performance metrics to drive service and sales, minimize waste, and maximize78 profit.
• Handled products meticulously to uphold quality standards and ensure customer satisfaction.

SALES & MARKETING MANAGER – NEELAM JEWELLERS March 2023 – August 2023

• Responsible for handling social media accounts, including content creation and photography of gold jewelry.
• Utilized effective communication and interpersonal skills to build strong relationships with customers and proactively resolved their complaints and issues in a timely and satisfactory manner,

maintaining a high level of customer retention.

• Received multiple positive feedback and testimonials from satisfied customers, acknowledging excellent service and product knowledge.

ASSISTANT MANAGER OPERATIONS – ABHI PVT LTD March 2021 – February 2023

• Assisted in managing operations of payroll and early wage access models, in which Abhi (which is a Fintech company) specializes in.
• Developed strong pressure-handling and communication skills, working effectively as part of operations team where time management was crucial.
• Proficient in MS Office and adept at client communication and email correspondence.
• Regularly onboarded the data of thousands of employees from partnered companies in the portal of Abhi Pvt Ltd following security procedures,

ensuring accuracy and efficiency.

• Experienced transformative work culture at Abhi, a startup that raised

$17M inits inaugural year.

OPERATIONS MANAGER – THE HANGER September 2019 – March 2023

• Led comprehensive operations for a family-owned e-commerce enterprise.
• Supervised product photography, managed social media accounts, and devised marketing strategies.
• Successfully targeted the appropriate audience and optimized stock management for imported merchandise.

INTERNSHIP – PAKISTAN TELECOMMUNICATIONS COMPANY LTD Dec 2017 – Jan 2018

• Completed a 6-week internship at a private sector communication company, gaining valuable skills in teamwork, coordination, and financial management.
• Assisted in cash flow management & expense tracking within Finance departmen.

MSc Management with

Digital Marketing

Bpp University,

Manchester,UK