Mehwish Iqbal

A reliable and customer-focused professional with experience across UK retail, hospitality, and financial customer service environments. Holds postgraduate qualifications in Education and English Literature, with strong communication, organisation, and problem-solving skills. Experienced in supporting customers, handling transactions, working in busy team environments, and delivering excellent service.

Seeking a long-term opportunity in customer service, administration, reception, or support roles.

Customer Service Assistant at Money Transfer Service (Present)

• Support customers with enquiries and provide professional service.
• Process financial transactions accurately while following company procedures.
• Maintain positive customer relationships and a welcoming environment.
• Handle customer concerns calmly and professionally.
• Complete daily tasks with accuracy and attention to detail.

Front Team Member at Fast Food Restaurant

• Provided friendly and efficient customer service in a busy environment.
• Took customer orders and handled payments accurately using POS systems.
• Supported food preparation, cleanliness, and service standards.
• Worked effectively with team members to maintain smooth daily operations.
• Managed customer requests and resolved issues professionally.

MA in English Literature – University of the Punjab

Bachelor of Education in B.Ed – University of the Punjab