Melissa Beni

Detail-driven operations and reservations professional with 3+ years delivering end-to-end booking coordination, logistics, and client communication. Adept at managing complex workflows across travel, accounts, and customer service sectors. Thrives in fast-paced environments, combining accuracy with a proactive, solutions-first mindset.

Sales and Reservations Coordinator - European Waterways Hotel Barge

(2023-02)

• Managed full reservation cycle for cruise clients across 8 vessels, ensuring seamless booking progression via phone and email
• Designed bespoke itineraries for themed cruises (golf, wine, family), elevating guest experience and strengthening product value
• Processed payments via Sage 50 with accurate reconciliation, coordinated pre/post-cruise logistics, and produced all travel documentation

Assistant / Accounts Administrator - ERI Refrigeration Ltd

(2022-02 - 2022-12)

• Owned accounts inbox end-to-end, prioritising supplier, customer, and internal queries to maintain workflow and billing accuracy
• Issued daily engineer schedules, raised job records, and closed completions to ensure route efficiency and continuity
• Reconciled credit statements and produced invoices, supporting accurate financial records and audit-ready filing

Customer Service Advisor - Merlin Entertainments

(2021-05 - 2022-02)

• Resolved ticketing, booking, and access queries via email and live chat, reducing escalations in high-volume periods
• Processed booking amendments with consistent data accuracy, maintaining integrity of customer records
• Adapted communication style across varied customer scenarios, sustaining high satisfaction through peak demand

Health Care Assistant - Church Manor Care Home

(2020-09 - 2021-04)

• Delivered resident personal care, condition monitoring, and family communication in a regulated care environment

Bar Staff - ATIK Nightclub

(2019-09 - 2020-02)

• Delivered fast-paced bar service in a high-volume nightclub, building cash-handling and customer service skills

Sales Assistant - Trespass

(2018-01 - 2018-06)

• Supported retail sales and customer assistance across outdoor and travel product ranges

Waitress - Don Beni

(2017-01 - 2017-09)

• Provided table service in a fast-paced restaurant, developing communication and hospitality fundamentals

BTEC Level 3 - Business Studies - Strode College

BTEC Level 3 - Health and Social Care - Strode College

GCSEs - English Literature and English Language - Windsor Girls School