Janine Philips

I currently work as a Reservations Agent at Le Manoir aux Quat'Saisons helping guests to make bookings within the property including room reservation, restaurant bookings, events and at Raymond Blanc Cookery & Gardening schools. The role includes gaining an understanding guest requirements to ensure an tailored experience. I have good experience of HMS & SCS for room reservations and Seven Rooms for restaurant and other bookings.

As well as responding confidently to telephone and email enquiries from guests and travel agents I process online bookings and work within a team to provide the highest standard of service. My experience of the LQA (Quality Assurance for Luxury Hospitality) standards and ServiceNow has resulted in a recent 98% test booking score. I have excellent storytelling skills to enable up-selling and enhancing guest experience.

I have a deep knowledge of the hotel, the packages offered and the processes required to ensure operations run smoothly. I am confident in sending secure payments via Adyen and processing gift cards.

I am a friendly and enthusiastic person, who ensures that customers receive the best service and satisfaction. In my current role I always strived to achieve the best results, ensuring that my day-to-day tasks are completed to the highest standards.

My cross training has included working at the front desk, with the restaurant hostess team, the housekeeping team and joining the cookery & gardening school teams. I have also been involved in the concept & development of Art classes within the gardens at Le Manoir aux Quat'Saisons which has the potential to become an Art School to add to the property portfolio.

I have great communication and listening skills developed through my teaching career & I am able to successfully assist customers with any requirements or requests they may have. I work extremely well in a team as well as alone as I am able to confidently deal with problems and use my initiative to overcome challenging situations.

2022-current: Reservations Agent, Belmond Le Manoir aux Quat’Saisons

2003-2022: Self employed artist

1997- 2003: Art and Design Teacher, Wycombe Abbey School, Bucks.

1995- 1996: Sales Assistant, Habitat, Maidenhead, Berkshire.

1994: Gallery Assistant, Eton Applied Arts, Eton, Berkshire.

1993: Tile Painter and Designer, Decorum, West Wycombe, Bucks.

1992-1993: Printmaking Technician, Buckinghamshire College.

1988-1991: Silver service waitress, Hedsor House, Bucks

1996-1997: PGCE (Secondary) Art and Design, Reading University. 1993-1995: MA Glass, The Royal College of Art.

1989-1992: BA(hons) Three Dimensional Design, BNU.

1988-1989: Art Foundation Diploma, BNU.

1988: A levels: Art with Art History, Economics and Biology.

O level: Computer Studies, Beaconsfield High School.

1986:O levels: Maths, English Language, English Literature, Art, Biology, Physics and Chemistry, Beaconsfield High School.