Melissa Jarvis

Receptionist in a fast-paced dental surgery.

Receptionist - Dental Smiles

(2019-08 - 2019-12)

Receptionist in a fast-paced dental surgery.

• Checking patients in
• Taking future appointments
• Keeping on top of a busy switch board
• Responsible for the cashing up duties in the afternoon

Sales Assistant - Next (Retail)

(2014-05 - 2019-08)

Sales Assistant in a busy retail park store.

• Interacting with customers
• Providing a personal customer service
• Maintaining a presentable appearance throughout the store

Owner - Broomfield Life Magazine

(2010-01 - 2014-05)

I published my own magazine, this involved seeking out businesses who wanted to advertise within the magazine. It was widely distributed around Essex. I was the owner of the business and actively involved in the day to day running, employing several skilled individuals to produce and distribute the magazine.

Receptionist, Staff Manager, Event's Organizer - Green IT Solutions

(2007-09 - 2009-04)

I joined Green IT Solutions originally as a receptionist; which included answering a busy switch board, booking appointments and organising internal meetings. Additional tasks were then given to me as staff manager, event's organizer, and liaising with new and existing clients.

Sales Executive - Property Trader

(2007-07 - 2007-09)

At Property Trader my duties as Sales Executive included; exploring new potential leads for sales, making visits to new clients, after sales care of existing clients, and assisting in making regular updates to the companies' website.

Telesales - Smile Publishing

(2006-10 - 2007-07)

Employed in a telesales role where I was required to call new leads taking inbound calls, and close out sales.

• Monthly targets were given and expected to be met
• Administration duties also had to be completed

Training Manager - Trust A Trader

(2006-01 - 2006-10)

I was employed as a training manager to improve telesales within the organisation. This included training existing staff, interviewing for new staff and raising the closer rate of new leads. The responsibility given to me was challenging and a marked improvement to sales was achieved.

Team Manager - 118 Group

(2005-03 - 2006-01)

My prime objective was to motivate the telesales team and increase sales. Motivational techniques used were my own sales, team building exercises, monthly targets, and rewards for those who met their targets.

• General office duties
• Office administration including processing of invoices, and the collection of payments

Self Employed Beautician - Sunset Beauty

(2002-06 - 2005-03)

I started my own business called "Sunset Beauty"; offering beauty treatments for adults and children. I managed the company on my own, purchasing all my own stock, and running the company books. The business was a success with the annual turnover growing each year on year by 10% until I had reached an annual turnover of 50,000 pounds. In March 2005 I sold the company.

Mother and Housewife

(1999-01 - 2002-06)

I stayed at home looking after my first child and running the family home.

Sales Assistant - Glad Rags Fashion Boutique - Epping

(1997-01 - 1999-01)

A family run business located in Epping, catering for ladies' fashion wear.

• Daily opening of the boutique
• Assisting customers in finding what they desired
• Ordering stock
• Organising fashion shows in order to expand sales and the target market

Secondary Education - English, Food & Nutrition, Maths, Science, French and Drama - Braiside School for Girls (1979 - 1994)

Diploma - Computer Science, Office Practice, Word Processing, and Reception Skills - Braintree College (1994 - 1995)

NVQ - Aromatherapy, pedicures and manicures, and other beauty treatments - Brentwood College of Beauty (2002 - 2003)