Melissa Munro
Well-mannered, energetic and supportive individual committed to making a difference
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About
I am a well-mannered, energetic and supportive individual who is committed to making a difference. My passion is people. I feel I have excellent face-to-face communication skills and seem to adapt well to different surrounds and behaviours. I have a positive attitude, a gentle nature and perform any given task with honesty, integrity and good conduct.
Experience
SIA DOOR SUPERVISOR/SECURITY CONTROLLER - BUTLINS - Skegness
(2023-09)
- Providing support to venues of up to 3000 capacity
- Conflict resolution and de-escalation
- Surveillance and monitoring incl CCTV
- Emergency incident response
- Citrix and keywatcher trained
- Operations controller for establishments and events of 7000 people
- First aid and defib trained
HOME CARE ASSISTANT/TEAM LEADER
(2012-01 - 2023-09)
- Promoting independence and self confidence
- Providing one to one support
- General housekeeping, personal hygiene
- Transport service users to appointments and activities
- Assist with exercises, physiotherapy and other medical plans
- Monitor blood pressure and other physical conditions, as required
- Follow medical instructions carefully and consistently
- Organise time and resources based on the individual needs of clients
- Manage any unanticipated events or unstable situations
- Staff management and out of hours service
SCHOOL FOOD SUPPORT/ CLASSROOM ASSISTANT
(2009-03 - 2012-01)
- A team player and with the Basic Food and Hygiene Certificate
- Good at communicating with all age groups
- Can maintain and improve own knowledge and be adaptable
- Good knowledge of how to handle sharp knives and utensils and a fast learner in how to operate equipment whilst adhering to the Health and Safety arrangements
- Always ensures that all the equipment and crockery is clean and stored away in appropriate places
- Assisted with classroom support during lesson time with reading, writing and basic maths concepts to support curriculum learning
ACCOUNT MANAGER/ADMINISTRATOR & CUSTOMER SERVICE ADVISOR
(2005-10 - 2009-03)
- A repeated 'High achiever' in current organisation for customer management
- Senior accounts manager
- Invoice production and quality control
- Keeping healthy client relationships
- Forecasting/planning production schedules
- Proactive, target driven sales person
- Able to confidently generating own leads and arranging sales appointments
- Management of resources and materials efficiently and effectively
- Participate in preparing; reviewing and evaluating the manufacturing costs of products
- Prepare realistic targets and sales projections
GLOBAL SHIPPING CO-ORDINATOR
(2005-01 - 2005-10)
- Produce in depth commercial invoices required to accompany goods bound for worldwide destinations
- Liaising with customers to obtain shipping and commercial documentation
- Responsible for the import/export of goods
- Maintain the filing of all job files, raising purchase orders and back orders making sure everything is in chronological order and up to date
- Arranging collections for all export freight and ensuring safe and successful delivery to customers
- Negotiating freight rates with new and existing freight forwarders/shipping lines
BRITISH ARMED FORCES – ARMY Intelligence Corps/Royal Artillery
(2000-04 - 2005-12)
- Radio operation and decryption
- Controlling camp security and access to military base
- Patrolling Army base and weapon holds with and without K9
- Vehicle and venue security checks
- Supporting units with real time reconnaissance
- Radio and technical equipment trained
- General regimental administration
- Protective security and counter intelligence advisor
- Imagery analysis
- Tactical questioning officer
- Operationally deployed
Education
NVQ 2 - Business Administration
NVQ 2 - Supporting Teaching and Learning
NVQ 2 - Health and Social Care
NVQ 2 - Communications Technology and imagery analysis
NVQ 2 - Uniformed services
