Melissa Siu

Currently finishing an accounting course and looking for a full-time role to gain experience. Conscientious and hard-working individual motivated by detail-oriented and goal-related practices. Thrive in demanding and fast-paced work environments.

Previously worked in retail roles with high-footfall and have been entrusted with managerial duties including opening and closing operations across multiple locations. Friendly, empathetic, and skilled in handling conflict and resolving customer complaints. Multicultural background enables understanding of diverse customer needs.

Kitchen assistant / Counter staff - Golden Dragon - Greenock

(2022-11)

• Opening store and locking up procedures
• Food preparation and handling, keeping high standards of hygiene
• Maintaining professional standards in health and safety, interacting with customers, taking orders and handling complaints
• Organizing and serving orders, ensuring quality assurance throughout
• Cash handling, including working with card-reader devices and end-of-night procedures

Sales Assistant - Tartan House of Scotland

(2019-04 - 2022-10)

• Opening and closing procedures across different locations
• Stock control and management, including pricing products
• Greeting and interacting with customers
• Processing cash and card payments
• Store security and following anti-theft procedures
• Scheduling staff breaks throughout shifts
• Keeping abreast of store promotions
• Personally catering products to customers
• Handling customer complaints, enquiries and refunds
• Collaborating as part of a team
• Organizing the intake of large stock deliveries
• Maintaining high standards of in-store hygiene and professionalism

Restaurant Assistant - Cosmo Restaurant

(2017-07 - 2019-03)

• Undertaking various roles, including: receptionist, server, bartender, and cashier
• Organize reservations over the phone and/or in person before following booking confirmation procedures
• Promotion of seasonal products
• Assuring compliance with policies and procedures relating to health and safety, cash handling and stock management
• Deal with customer complaints and enquiries in a calm, direct and respectful manner

Receptionist - Ming Chen Clinics

(2017-07 - 2019-03)

• Greeting customers, taking bookings, charging customers, serving tea/coffee and stewarding customers to their room
• Promotion and marketing for the business
• Handling and managing sensitive and confidential client health profiles
• Maintaining an orderly and neat appearance in sale displays
• Maintaining high standards of hygiene and cleaning across the workplace

National 5 - Administration - ST. PAUL'S RC High School (2012 - 2016)

National 5 - Geography - ST. PAUL'S RC High School (2012 - 2016)

National 5 - Music - ST. PAUL'S RC High School (2012 - 2016)

National 5 - English - ST. PAUL'S RC High School (2012 - 2016)

National 5 - Mathematics - ST. PAUL'S RC High School (2012 - 2016)

National 4 - Chemistry - ST. PAUL'S RC High School (2012 - 2016)

National 4 - History - ST. PAUL'S RC High School (2012 - 2016)

NC - Social Services - West College Scotland (2016 - 2017)

Higher - English - West College Scotland (2016 - 2017)

HNC - Legal Services with Supply Chain Management - City of Glasgow College (2017 - 2018)

Higher - Mathematics - City of Glasgow College (2017 - 2018)

HND - Fashion Business - City of Glasgow College (2022 - 2024)