Melissia Hunt

Highly motivated and reliable British professional with over 30 years of international work and life experience gained in South Africa, now re-established in the UK and ready to contribute to a dynamic organisation. With 11 years' experience as an executive personal assistant alongside a strong background in customer service, I bring excellent organisational skills, strong time management, and the ability to communicate effectively at all levels. Known for a positive, energetic approach and a supportive team mind set, I am self motivated, adaptable, and committed to delivering high standards of service.

I thrive in fast-packed environments and take pride in being dependable, caring, and solution-focused.

Teleperformance expert at DWP teleperformance (2025-08 – Present)

Supporting customers with universal credit enquiries, providing clear guidance on benefit, claims and processes

• Delivering high quality customer service through phone
• Assisting vulnerable clients completing applications, updating claims and resolving account issues
• Explained complex information clear, empathetic, and professional manner
• Managed sensitive and confidential information in line with GDPR and organisational policies
• Handled challenging situations professionally, demonstrating patience and strong problem solving skills
• Worked towards performance targets while maintaining high service standards
• Assessed customer needs and signposted individuals to appropriate services and support
• Maintained accurate records and updated internal systems efficiently

Domestic assistant at Capri (2023-01 – 2024-12)

• Performed routine cleaning tasks including dusting, vacuuming, mopping, sanitising surfaces and waste disposal
• Followed health and safety regulations, including proper use of cleaning chemicals and equipment
• Worked independently and as part of a team to meet needs

Care home for people with additional needs at Prospect house (2022-04 – 2022-11)

Providing person-centred support to residents with additional needs, promoting dignity, independence, and wellbeing

• Assisted residents with daily living activities including personal care, meal time support
• Built positive, trusting relationships through compassionate communication and active listening
• Observed and reported changes in residents' behaviour, health or wellbeing to senior staff
• Followed safeguarding procedures and maintained confidentiality at all times

Multiple roles at D.M.K. Contractors cc (2011-01 – 2022-10)

• Switchboard
• Customer liaison
• Over-seeing of all sites and handling handovers upon job completion
• Book keeping
• Stock control
• Debtors and creditors
• Quotations and invoicing
• Sourcing of machinery hire and stock
• Wages
• Advertising
• Staff hiring

Various Care roles at Care sector (South Africa and UK) (2009-01 – 2024-12)

Career within the Care sector across both South Africa and UK

• End of life care for terminal illness
• IV lines and medication administration
• Patient – carer interaction and activities
• Consultations across vast medical practices for prescriptions and consultations
• Lifestyle management of people within my care
• Experience in learning difficulties – ADHD, Autism, Dyslexia, Rare diseases to name but a few