Mellissa Ometie

Results-driven Sales and Customer Service professional with 8+ years of experience within luxury retail and premium customer-facing environments, consistently exceeding sales targets while delivering exceptional, personalized client experiences. Proven ability to build strong, long-term customer relationships by identifying individual needs and providing tailored product recommendations that enhance satisfaction, loyalty, and commercial performance. Recognized for strong commercial results and progression into senior roles, reflecting leadership capability, accountability, and a consistent commitment to high service standards.

Experienced in consultative selling, client account management, customer retention, complaint resolution, and KPI-driven performance within fast-paced retail settings. Adept at delivering a polished, professional service and supporting customers in making confident, informed purchasing decisions aligned with both lifestyle and need.

Relief Supervisor at LUXURY LEISURE TALARIUS (2025-07 – 2026-05)

Customer Service, Team Support & Operations

• Delivered front-line customer service, ensuring a consistently professional, attentive, and high-quality client experience on the shop floor
• Maintained up-to-date knowledge of products, services, and market trends to provide expert guidance to customers
• Promoted in-store offers, events, and products to enhance customer engagement and support sales performance.
• Handled cash transactions accurately, including processing payments and providing correct change with strong attention to detail.
• Consistently provided a clean, organized, and welcoming environment, ensuring high presentation and service standards were consistently met.
• Stepped into supervisory responsibilities across multiple departments, ensuring smooth operational continuity during staff absences, shortages, and peak trading periods.
• Supported team members to meet performance expectations, maintain service quality, and adhere to operational standards.
• Ensured full compliance with company policies, operational procedures, and regulatory standards, including responsible service practices.
• Acted as a key communication link between frontline staff and management, ensuring clear information flow and effective escalation of issues.
• Delivered onboarding and ongoing coaching to new and existing staff, reinforcing procedures, service standards, and best practices.
• Produced shift handovers, daily reports, and incident documentation to support operational oversight and decision-making.
• Maintained a visible presence on the sales floor, ensuring customers could easily access support and guidance when needed.
• Identified operational inefficiencies and contributed practical improvements to enhance workflow and service delivery.
• Built strong working relationships across teams, adapting quickly to various venues within the business and maintaining a collaborative, professional culture.
• Resolved customer queries and complaints promptly, maintaining a positive customer experience

Senior Sales Consultant at ZETA-WEB LIMITED (2018-07 – 2024-01)

• Proactively generated new business opportunities through cold calling, networking, referrals, and scheduled client meetings.
• Delivered tailored sales proposals and quotations aligned with client needs and commercial objectives.
• Negotiated and closed sales deals while effectively handling client complaints and escalations.
• Managed key accounts with a focus on building long-term client relationships through consistent after-sales follow-up and communication.
• Consistently met and exceeded individual and team sales targets in a competitive environment.
• Developed and maintained strong, trust-based client relationships through clear, professional, and consistent communication.
• Led communication strategies supporting the launch of telecom products, contributing to a 40% increase in B2B enquiries within six months.
• Improved customer response efficiency by designing structured communication workflows, reducing response time from 72 hours to 24 hours and increasing client satisfaction.
• Managed client engagement reporting using Excel and PowerPoint, presenting insights and performance updates to senior leadership.
• Coordinated internal teams to improve customer onboarding and service delivery through documentation and training support.

Luxury Property Consultant at AFFORDABLE LEKKI HOMES (2018-01 – 2018-05)

• Managed the sales and marketing of luxury smart homes, landed properties, and high-value real estate developments.
• Built and maintained strong relationships with prospective clients, investors, and property owners to drive sales growth.
• Conducted property inspections, viewings, and presentations for clients, ensuring exceptional customer service throughout the sales process.
• Negotiated property prices and contract terms to achieve successful transactions and client satisfaction.
• Advised clients on property investment opportunities, market trends, and available real estate options.
• Prepared and processed sales documentation while ensuring compliance with company policies and industry regulations.
• Utilized digital marketing platforms and networking strategies to generate leads and promote property listings.
• Maintained up-to-date knowledge of the real estate market, including pricing, competitor activity, and emerging property trends.
• Managed client enquiries promptly and professionally, providing tailored property recommendations based on individual needs and budgets.
• Coordinated with legal representatives, mortgage advisors, and other stakeholders to facilitate smooth property transactions.
• Achieved sales targets through effective communication, negotiation, and strategic client engagement.
• Developed and maintained detailed records of property listings, client interactions, and sales activities using internal management systems.

Personal Assistant & Communications Support at CONNECT HUBNG (2017-06 – 2018-01)

• Acted as a first point of contact, handled correspondence, conducted research, sending emails, keeping notes, phone calls, managed diaries and organized meetings/appointments;
• Supported executive communication by drafting reports, speeches, and meeting briefs for the CEO, ensuring brand-aligned messaging.
• Coordinated internal messaging for HR updates, performance reviews, and company-wide changes, promoting a transparent work environment.
• Managed logistics and communications for six (6) corporate events and conferences, from invitation design to feedback collection.
• Maintained accurate and up-to-date records of media and partner contacts, facilitating faster response times and outreach campaigns.
• Oversaw executive email and diary management, with special attention to sensitive PR communications and strategic partner engagements.
• Designed and shared visually appealing PowerPoint presentations and business updates for board meetings, investor briefings, and training sessions.
• Contributed to research reports and whitepapers, gathering supporting materials for strategic communications and knowledge dissemination.
• Handled travel logistics and PR protocol for executive attendance at national and regional innovation events.
• Led the development of SOPs and branded templates for consistent document formatting and communication tone.
• Supported project communication by preparing internal bulletins and project status updates circulated weekly to staff and partners.

MSc in International Relations – University of Hertfordshire

BSc in Mass Communication – Novena University