Melvin De Sa

To incorporate skills, knowledge, and expertise, based on my education and experiences, for the betterment of the company I am associated with, and to strive for career growth.

Hygiene Manager - Tiffany's Co. Ltd - London, UK

(2024-01 - 2026-03)

• Managed a team of 15 hygiene staff, ensuring consistent adherence to food safety and cleanliness standards across the facilities.
• Developed and implemented a new training program that reduced staff-related hygiene errors by 15% within six months.
• Led internal audits and successfully maintained a 100% compliance rate with regulatory requirements, resulting in high scores during external audits.
• Monitored cleaning budgets, successfully reducing chemical usage by 10% through optimised purchasing and application practices.
• Collaborated with production and maintenance teams to develop and implement corrective actions for hygiene issues identified through micro-testing.

Quality Assurance Technologist - Wasabi Sushi & Bento Central Production - Park Royal, London, UK

(2022-07 - 2023-12)

• Ensure all products meet food safety, quality, and legal standards.
• Maintain and continuously improve the company's Food Safety Management System (HACCP, SALSA.).
• Lead internal and external audits, including SALSA, customer, and EHO inspections.
• Manage non-conformance investigations and ensure effective corrective actions.
• Conduct regular factory hygiene, GMP, and internal audits.
• Oversee allergen management, traceability, recall and product specifications.
• Manage supplier approval and raw material verification processes.
• Manage and advise the Labelling/Stock department.
• Maintain up-to-date product specifications, labelling, and nutritional information.
• Ensure compliance with UK and EU food legislation.
• Lead on technical documentation for new product launches (NPD).
• Liaise with customers and external laboratories on quality and safety matters.
• Prepare and submit technical documentation for customer audits and tenders.
• Lead, train, and develop the QC team.
• Provide technical support and training to production and warehouse staff.
• Promote a culture of continuous improvement, food safety, and accountability.
• Identify and implement process improvements to enhance efficiency and product quality.
• Collaborate with Operations and Production teams to reduce waste, improve yields, and maintain product consistency.

Manager - Lucky 13 Restaurant - Wembley, London, UK

(2015-10 - 2022-06)

• Oversee day-to-day front and back of house operations to ensure smooth and efficient service.
• Handle daily and weekly financial reporting, including managing budgets, tracking costs, and analysing performance.
• Manage inventory Levels, place orders for supplies and ingredients, and maintain relationships with vendors.
• Implement and optimize restaurant protocols and processes.
• Ensure the facility is clean and well maintained.
• Recruit, interview, hire, and train new employees.
• Create staff schedules, manage payroll, and track work hours.
• Supervise and provide feedback to staff, evaluating performance and resolving employee conflicts.
• Lead and support the team to maintain high service standards and a positive work environment.
• Ensure customers have a high-quality dining experience.
• Handle customer complaints and resolve issues professionally.
• Build positive customer relations and communicate with guests.
• Ensure the restaurant complies with all health, safety, and licensing regulations.
• Maintain standards for food quality and hygiene.
• Ensure customers are asked for any allergens.

Quality Controller - Adelie Foods - Wembley, London, UK

(2013-11 - 2015-09)

• Monitor and improve food safety and quality standards.
• Conducted regular inspections and audits of production facilities to ensure compliance with regulatory guidelines, industry standards, and internal policies.
• Collaborated with cross-functional teams to identify and resolve quality-related issues.
• Maintained Good in Goods out checks are efficiently carried out.
• Utilized statistical process control techniques, weight checks, listeria checks, and generated reports.
• Product and traceability checks.

Food and Beverages Controller - Golden Sun Beach Resort - Goa, India

(2006-02 - 2013-08)

• Product and supply audits.
• Temperature checks.
• Inventory.
• Maintaining records and receipts.
• Cash handling and payouts.

Higher Secondary Science Education - Science - Central Goa Board of Education (2003)

Diploma - Web Applications - NIIT Goa (2004)

Food Technology Management - I.H.R.M. Goa

Customer Service Training - I.H.R.M. Goa