Mem Kolliari

I am a dedicated and results-driven person with a proven track record of delivering exceptional client satisfaction. Possessing strong interpersonal skills, I excel in building and maintaining long-lasting relationships with clients. With a keen eye for detail and a strategic approach, I effectively manage accounts to ensure optimal service delivery and exceed customer expectations.

I thrive in fast-paced environments and am committed to upholding the highest standards of customer service, account management and sales. A proactive and collaborative team player, I am adept at identifying opportunities for process improvement and implementing solutions to enhance overall customer experience. I have extensive experience in the industry, including more than 10 years of working in account management and sales.

Assistant Showroom Manager / Sales Manager at Wren Kitchens Luton (2025-11 – Present)

I am also fully trained with Wrens kitchen planning software & I am able to use this to design and sell kitchens, bedrooms, office spaces and utility areas.

• Fully responsible for the day to day running of the sales team & showroom.
• Lead, mentor, and motivate a team to achieve individual and team objectives.
• Working with the designers to drive performance, KPI's & sales targets.
• Conduct team meetings, training sessions, and team coaching.
• Monitor team performance, set clear goals and provide regular feedback.
• Identify additional opportunities to increase showroom sales.
• Driving sales growth in the local area.
• Problem solving with a can – do attitude and approach.
• Drive, ambition and resilience in a performance – led environment.

Team Manager at GRS | Brisks (2025-04 – 2025-10)

• Responsible for the day to day running of the sales & customer service team.
• Lead, mentor, and motivate a team to achieve individual and team objectives.
• Coordinate & delegate tasks to ensure workflow efficiency.
• Conduct team meetings, training sessions, and team coaching.
• Serve as the point of contact between the team and upper management.
• Monitor team performance, set clear goals and provide regular feedback
• Ensure compliance with company policies, procedures, and industry standards.
• Foster a positive and collaborative work environment.
• Address and resolve team conflicts or performance issues professionally.
• Manage the E-Commerce team.

Team Foreman/Controller & Administrator at Gilmartins (2024-10 – 2025-03)

• Responsible for the day to day running of a team of engineers
• Placing purchase orders
• Organizing engineers' diaries effectively and efficiently
• Training engineers & on PDA systems
• Fully involved in recruitment of a team of engineers
• Training staff
• Organizing workloads between teams of engineers
• Maintaining good relationships with housing associations
• Generating new business between housing associations and suppliers
• First point of call for a team of engineers on site
• Identifying and preventing issues whilst on site

Customer Service / Registrations Manager at FLEXR (2021-04 – 2024-09)

• General day-to-day administration including scheduling meetings, managing correspondence & maintaining records
• Account manage clients and handle daily queries by phone and online
• Led the registrations team in the UK
• Oversaw teams in the Philippines and India
• Tax and finance assistance
• Sales – selling services to new candidates
• Right to work documentation checks and uploading
• Employee legislation and law knowledge
• Finance, Tax and National Insurance support
• Pay slip breakdowns, calculations and expenses
• Maintaining client files
• Ensuring exceptional customer service and compliance
• Meeting sales targets

Recruitment Consultant at Red Recruitment (2019-08 – 2021-08)

Sadly, due to COVID-19 the business was forced to close

• Tasked with driving new business and building client relationships
• Specialised in one-to-one candidate delivery for the permanent & temporary workforce
• Briefing with clients
• Utilising social media, LinkedIn and the company's online profile
• Maintaining the company website
• Sourcing and processing candidates
• Responsible for the entire recruitment process
• Building rapport with key client decision makers
• Liaising with MSP Account Recruiters (Guidant Global, Easy Jet, Luton Borough Council, Costa Coffee, Whitbread)
• Monthly KPI reporting and meetings

New Business Development Manager at TouchTec Solutions (2018-04 – 2019-08)

• Planning and preparing presentations
• Building rapport with new and existing clients
• Showcasing new product developments to prospective clients
• Overseeing development of marketing literature
• Writing reports and contracts
• Drawing up packages suited to clients' needs
• Generating new business
• Managing self-generated clients throughout Central London

Business Development Executive at Advanced UK (2017-08 – 2018-04)

Landlord at The Enterprise (2014-12 – 2017-07)

Landlord at The Saracens Head (2012 – 2014)

General Manager at The Mulberry Bush (2014-12 – 2017-07)

Telesales Executive at Admiral Group Limited (2009 – 2012)

NVQ 1 in Hospitality & Catering – Barnfield College

NVQ 2 in Hospitality & Catering – Barnfield College

Certificate in WSET Awards – Westminster College

Level 2 - Distinction in Pastry Cooks & Patissiers – Westminster College

Certificate in APLH – Westminster College