Filomena Iavarone

Operations and administration professional with extensive experience in stock control, supplier coordination, order processing and team support, alongside recent materials and inventory planning experience. Skilled in Excel, Sage 200 and MFG/PRO (QAD ERP), with academic experience in SQL, PostgreSQL and data analysis. Strong organisational and problem-solving skills, with a proven ability to manage priorities in fast-paced environments. Currently completing a BSc (Honours) in Computing and IT.

Planning & Materials Analyst - Quadient - Loughton

(2026-07 - 2026-09)

• Supported the planning and coordination of materials to meet operational requirements and changing priorities.
• Used MFG/PRO (QAD ERP) to review and maintain material, inventory and order information, supporting stock accuracy and material planning activities.
• Monitored stock levels, material availability, usage and demand to identify shortages and supply risks.
• Coordinated with suppliers regarding purchase orders, deliveries, availability and outstanding materials.
• Tracked orders and deliveries, following up on delays and supply issues to minimise disruption.
• Analysed inventory and usage data to support purchasing and material planning decisions.
• Supported stock control activities, including cycle counts, inventory checks and stock reconciliation.
• Investigated discrepancies between physical stock and system records and helped maintain accurate inventory data.
• Worked closely with internal departments, suppliers and stakeholders to communicate stock availability, shortages and priorities.

Sales Administrator - Di forti - Taste of Sicily - St Albans

(2025-11 - 2026-07)

• Managed customer and supplier enquiries by telephone, email and WhatsApp, providing accurate and professional support.
• Processed customer orders and payments using Sage 200, including live order entry during customer calls.
• Coordinated daily dispatches and created delivery routes for drivers to support efficient next-day deliveries.
• Raised purchase orders and maintained stock information for the online deli.
• Monitored product availability and updated website product listings and pricing.
• Liaised with internal departments to resolve order issues and support accurate, timely fulfilment.
• Maintained organised records and accurate administrative information across business systems.

Team Leader - Pret A Manger - St Albans, Hertfordshire

(2018-11 - 2025-11)

• Supervised a team of 10+ employees, creating weekly rotas, monitoring attendance and coordinating staff cover to meet operational and labour requirements.
• Maintained digital operational records and financial reports using Excel and internal systems, ensuring accuracy for audits.
• Managed stock control and supplier orders, reconciled invoices and monitored costs.
• Supported the onboarding and training of new employees.
• Acted as a first point of contact for customer enquiries and complaints, resolving issues professionally.
• Supported daily operations by prioritising tasks and responding to changing requirements.

Barista - Mitie - St Albans

(2017-12 - 2018-11)

Supported customer service, stock monitoring, daily records and end-of-day reporting in a busy hospital environment.

Cleaner - ACS Alban Cleaning Service - St Albans

(2016-03 - 2017-12)

Worked independently to complete scheduled duties accurately and on time while maintaining hygiene and safety standards.

Office Administrator - Marmi & Pietre - Caserta, Italy

(2008-02 - 2016-01)

• Managed the full administrative cycle: correspondence, scheduling, filing, and confidential HR records.
• Produced and reconciled invoices, tracked payments, and prepared monthly financial summaries for management.
• Coordinated shipping, supplier contracts, and stock records, liaising with internal teams and external partners.
• Built and maintained computerised filing systems, using Microsoft Office and bespoke databases to streamline operations.

BSc (Honours) - Computing and IT - The Open University (2023-01)

Certificate of higher education - Computing and IT - The Open University (2023-02 - 2024-07)

Diploma di Esame di Stato in Business - Business (including ICT and accounting) - ITC Guido Carli (2009-09 - 2013-12)