Mia

A hard working, reliable and enthusiastic individual with over 4 years of hospitality experience delivering excellent customer service in fast paced environments. Friendly, approachable and professional professional with a bubbly personality that helps create a welcoming atmosphere.

front of house - Castellum

(2024-01 - 2026-12)

• Greeted and served customers in a polite and professional manner.
• Took orders, catering to special requirements.
• Processed cash and card payments.
• Managed bookings to ensure smooth running of the establishment.
• Prepared and served hot and cold beverages and desserts.
• Maintained efficient communication between the front of house and kitchen.
• Handled customer requirements, enquiries and complaints professionally and efficiently in person and over phone.