Mia Paris

Highly organised customer service and administration professional with over five years of experience supporting clients, managing appointments, handling confidential information and delivering excellent service. Experienced in communicating with customers by telephone, email, SMS and face-to-face, whilst managing busy workloads and competing priorities. Skilled in administration, KPI reporting, problem solving, diary management and process improvement.

A reliable and adaptable professional who can work independently whilst maintaining a high standard of accuracy and customer care.

Client Services & Operations Coordinator at Walmsley Dental (2024-08 – Present)

• Manage customer enquiries by telephone, email, SMS and online channels.
• Coordinate appointments, schedules and follow-up communications.
• Monitor KPIs including enquiry conversions and business performance.
• Maintain accurate records and databases in line with GDPR requirements.
• Resolve customer queries and complaints professionally and efficiently.
• Support the smooth day-to-day running of a busy practice.
• Identify opportunities to improve customer experience and internal processes.

Clinical & Administrative Coordinator at The Mall Advanced Dental Care (2021-09 – 2024-08)

• Supported a busy healthcare environment through administration and customer service.
• Managed appointment bookings, payments, records and documentation.
• Explained complex information clearly and professionally to patients.
• Maintained compliance with regulations, policies and procedures.
• Worked closely with colleagues to ensure an excellent customer experience.
• Handled confidential information with discretion and accuracy.
• Developed strong organisational and communication skills in a fast-paced environment.

Trainee Dental Nurse at Birch Dental Practice (2021-01 – 2021-08)

• Welcomed patients and provided a friendly and professional service.
• Maintained patient records and appointment schedules.
• Processed payments and completed administrative tasks.
• Assisted with compliance and health and safety procedures.
• Developed excellent organisational and customer service skills.

Customer Service Assistant at Morrisons (2020-03 – 2021-01)

• Delivered excellent customer service in a busy retail environment.
• Assisted customers with queries and resolved issues promptly.
• Supported daily operations including stock management and store presentation.
• Developed resilience, adaptability and confidence working under pressure.

BTEC in Business – Ashton Sixth Form College

Criminology – Ashton Sixth Form College

– Fairfield High School for Girls