Ogbu Comfort

Highly efficient and organized Administrative Professional with experience in client management, Human resources, and supporting day-to-day operations in fast-paced environments. Proficient in managing Administrative tasks, scheduling appointments and coordinating meetings. Skilled in sourcing and selecting top talents to meet business needs.

Adept at multi-tasking, while maintaining a high level of attention to detail. Excellent time management skills with ability to meet deadlines and performance metrics.

International Finance Corporation (August 2023 – December 2024)

Front Desk Officer/Administrative Client Support

• Client Interaction: Act as the first point of contact for clients, walk-in guests, and development partners. Handling phone calls and attending to emails with professionalism and integrity in compliance with the Bank’s standards.
• Administrative Support: Support new staff by drafting diplomatic letters, note verbale, and liaising with the Country Management Unit for the required signature and stamp. Updating Country office directory.
• Cross Support and Collaboration: Collaborated with teams across the organization to ensure quick resolution of complaints. Assist team members to conduct IDD (Integrity Due Diligence) on prospective clients using the internet, google and Bank Library.
• Calendar Management and appointment scheduling: Help team members to schedule meetings with internal and external clients.
• Mission and Operation Logistics: Provide mission and travel support such as arranging flight tickets, hotel reservations, airport transfers, airport protocols for VIPs, security, intra-city logistics. and liaising with Bureau de change agents to assist staff exchange their foreign currency.
• Budgeting and expenditure management: Keeping track of office supplies and accuracy of inventory. Analyse and vet invoices, follow-up with the finance team and staff members about invoices and delayed payments.
• Event Planning and Management: Work with other ACS team members to plan events for teams and the general office like CACDR Leadership meeting, EDGE Experts Cafe, 2024, Makhtar’s trip to Nigeria, 2024, IRM, and other yearly events.

Human Resources Manager.

• Client needs and Support: Delivered tailored HR solutions to meet the exact needs of the client to help achieve its strategic goals. 
• Recruitment and Selection: Posting of job adverts on various platforms to attract potential candidates. Screening and pre-selection of the best qualified and highest-potential candidates for the role. on-boarding to welcome new hires and integrate them into the company culture.
• Payroll Management: Managed the payroll checklist of 54 Indirect staff members of 3 multinational firms (employment documentation, pension and tax remittances, employee benefit, and time sheet management).
• Cross Support and Team Collaboration: Supported the full cycle of recruitment process. Collaborated with HR team to meet KPIs and ensure timely and quality delivery. Collaborated with teams on client satisfaction and retention.
• Background checks: Liaised with registered vendor to conduct security and background checks on the candidates to confirm their identity, criminal record, academic qualification, address verification and employment history.
• Performance management: Assisted in performance management process ensuring fairness and consistency in appraisals and feedback.
• HR Administrative Support: Scheduled interviews, tracked recruitment status, updated the status of candidates, resolved employee conflicts, managed employee records, liaised with candidates to get required information, issued appointment and exit letter.

 B.SC Banking and Finance – Enugu State University of Science and Technology (ESUT) 2015.