Michael Drummond
Data Analyst Apprentice
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About
Having recently completed a Level 4 Data Analyst apprenticeship with a Merit grade, I have developed strong organisational, time-management, communication and problem-solving skills through my professional experience. I am accustomed to managing competing priorities, working to deadlines, maintaining accuracy and taking responsibility for both routine and ad-hoc tasks. I have been driving since 2008 and have always enjoyed driving, particularly longer journeys and the opportunity to explore new places.
I am now looking to turn this interest into a new career within transport and delivery. I am keen to bring the reliability, organisation, attention to detail and responsibility developed throughout my career into a practical role where driving and customer service are central to my work.
Experience
Data Analyst Apprentice at Newcastle Building Society (2022-09 – Present)
My role is to support Newcastle Financial Advisers by delivering management information, analysing business data and identifying opportunities to improve operational performance. During my apprenticeship I have developed technical knowledge across the data analysis lifecycle, applying analytical techniques to support business decision-making.
- Producing daily, weekly and monthly Management Information reports using Microsoft Excel and Power BI to monitor team performance and identify trends, anomalies and areas for improvement.
- Gathering and interpreting business requirements to develop reporting solutions that meet stakeholder needs and support operational decision-making.
- Applying data quality principles including validation, cleansing and consistency checks to ensure accurate and reliable reporting.
- Developing knowledge of SQL during studies to query, manipulate and extract data from relational databases for analysis and reporting purposes.
- Utilising R during studies to explore, analyse and visualise datasets, applying statistical techniques to generate meaningful business insights.
- Gaining an understanding of structured and unstructured data, database design, data modelling and the end-to-end data lifecycle, from data collection through to reporting and governance.
- Presenting analytical findings through dashboards, reports and visualisations tailored to technical and non-technical stakeholders.
- Ensuring compliance with GDPR and organisational data governance requirements when handling confidential and sensitive information.
- Managing ad-hoc analytical projects while maintaining delivery of routine reporting commitments and meeting business deadlines.
Payments Assistant at Your Homes Newcastle (2013-10 – 2022-08)
Within this role I processed payment of Your Homes Newcastle's bills. This involved a variety of areas, which included:
- Invoices relating to repairs and maintenance of the housing stock.
- Utility bills of void properties.
- Invoices from stationery suppliers.
- Investigations invoices to ensure the right company is paying the correct invoice.
- Liaising with suppliers on outstanding orders.
- Invoices are checked to make sure items have been received, and the price/quantities are correct then processed on the Purchase Order Processing Tool.
- Monthly reconciliation of charity grants and provide managers with monthly breakdown regarding the current balance of charity grants.
- Processing staff mileage and expenses claims.
Finance Business Technician (Secondment) at Your Homes Newcastle (2018-05 – 2020-08)
Within this role, I provided management reporting, budget support, and evaluated key business initiatives. My duties included:
- Day to day bookkeeping.
- Accounting for and forecasting relevant Service Level Agreements.
- Accounting for all relevant income.
- Accounting for the staff establishment of business partners.
- Delegated decisions.
- Processing Bank Reconciliation.
- Ad-hoc projects requested from customers within the business.
- Interpret and analyse financial data.
Various roles at Your Homes Newcastle (2008-10 – 2013-09)
Education
Level 4 Data Analyst
Level 3 AAT in Association of Accounting Technicians
Level 2 AAT in Association of Accounting Technicians
A-level in Business Studies
AS-level in I.C.T
AS-level in Economics
GNVQ in Business Studies
GCSE in English
GCSE in Maths
GCSE in Double Award Science
