Michael McArthur
Regional Operations Director | Multi-Site Hospitality, QSR & Franchise Executive
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About
Commercially driven Regional Operations Executive with 25+ years' international experience across hospitality, QSR, franchising and retail sectors across the UK, Europe and Southern Africa. Proven track record of transforming regional performance, driving sustained revenue and profit growth, and developing high-performing leadership teams. Experienced managing large-scale multi-site estates, significant P&L accountability and complex operational turnaround programmes.
Experience
Regional Manager – London & Destination Pubs at HALL & WOODHOUSE (2021-12 – Present)
Responsible for a portfolio of 10 destination pubs delivering £14.5m annual turnover and £5.07m operating profit, leading 300–350 colleagues across the region.
- Delivered No.1 performing region for 24 consecutive months across all 14 KPIs
- Achieved perfect balanced scorecard performance
- Delivered record regional sales of £14.5m
- Generated operating profit exceeding £5.07m
- Increased sales by over 6%
- Awarded Region of the Year
- Developed 7 General Managers receiving awards across sales, profit, leadership and culture
- Promoted 4 General Managers into senior leadership roles
- Developed 2 General Managers into regional leadership positions
- Built high-performance culture focused on accountability, leadership and customer experience
Business Development Manager at GREENE KING PLC (2013-06 – 2019-06)
Managed a 54-site estate generating approximately £52m turnover and £5.4m EBITDA across South East England.
- Delivered 34% ROI on capital investment programmes against 20% target
- Awarded Business Development Manager of the Year
- Led £1m+ annual refurbishment and development programme
- Recruited and developed 25 licensees
- Increased sales through premiumisation and operational improvement
Senior Operations & Franchise Leadership – UK, Europe & Southern Africa at YUM! BRANDS INTERNATIONAL
- Supported operations across 255+ restaurants in Southern Africa
- Led operations and development across Germany and Netherlands
- Delivered 32 new build programme and 42 operational estate support (KFC)
- Led operational excellence, franchise compliance and training functions
- Supported new site development, acquisitions and operational standards implementation
Business Development Manager at Gatwick Airport Ltd
Managed £225m F&B portfolio, led major brand negotiations including Greggs and Krispy Kreme, supported Shake Shack launch.
Interim Operations Manager at Punch Pubs & Co
Led COVID-19 recovery, reopened closed sites, delivered operational recovery across London and South East.
Operations Director at KFC & Starbucks Franchise Group
Delivered 45 new store openings, managed multi-site operations and franchise expansion.
General Manager at Pick n Pay Retail
Led 120 staff supermarket operations, full P&L accountability, strong commercial performance.
Education
Postgraduate Diploma in Multi-Unit Management & Strategic Planning – University of Birmingham
Degree – Institute of Personnel Management
