Wrya Mohammed

Organised, reliable and proactive professional, currently completing a Level 3 in computing science to further develop my skills and knowledge. I have over 3years combined experience in leadership, team management, customer service and technical operations, including 3+ years running my own franchise business. I work well both independently and as part of a team, with strong planning, communication and problem‑solving skills.

Committed to delivering high standards, following regulations, and building positive relationships with clients, staff.

Franchise Operator - Waves Consultancy (Car Valeting Services)

(2023-01)

Self‑employed

• Operated and managed my own franchise business for over three years, overseeing all daily operations of the car valeting centre
• Led, trained and supervised a small team, allocating tasks, monitoring performance and maintaining high service standards
• Managed all customer service: handled enquiries, bookings, complaints and feedback to ensure client satisfaction and repeat business
• Ensured full compliance with health & safety, employment, environmental and franchise standards; kept accurate records and updated policies regularly
• Managed stock, supplies, scheduling and basic financial administration to run the business efficiently

Senior Team Leader - Doves Care and Support

(2020-04)

• Prepare weekly staff rotas to ensure full coverage and fair allocation of shifts
• Conduct telephone and face‑to‑face interviews for recruitment, and support the selection process
• Deliver staff inductions and training to ensure smooth onboarding and understanding of company procedures
• Supervise junior team leaders, assign responsibilities and uphold agreed performance standards
• Carry out regular staff supervisions, spot checks and compliance assessments to maintain quality of service

Customer Service & IT Support - The Net Internet Café, Wolverhampton - Wolverhampton

(2018-03 - 2020-02)

• Set up, tested and configured networks, desktops, laptops and printers; installed and upgraded hardware including motherboards, processors, RAM and graphics cards
• Diagnosed, repaired and maintained computer systems and software
• Provided friendly, clear technical support and customer service; resolved issues quickly and professionally
• Kept accurate records of work and payments to ensure efficient service

Level 3 Diploma - Adult Care - Islington city of London (2017-01 - 2018-12)

Level 3 - Computer science - Bath Spa University Birmingham