Professional Development & Job Search (2025-11 – Present)
- Completed the Unique Self Booster Course through Training Personified.
- Actively applied for employment opportunities across a range of sectors.
- Continued developing workplace and customer service skills in preparation for returning to permanent employment.
Desktop / Laptop Rollout Engineer at TP Bennett (2025-01 – 2025-12)
- Supported staff during the rollout of new laptops and equipment.
- Assisted users with technical queries and resolved issues promptly.
- Prepared and configured laptops ready for deployment.
- Completed data transfers whilst maintaining accuracy and confidentiality.
- Worked closely with colleagues to ensure projects were completed on schedule.
- Delivered a professional and helpful service to end users.
Career Break (2025-02 – Present)
- Took a planned career break following an injury.
- Used this time to focus on recovery and prepare for a return to employment.
- Completed temporary contract work and continued developing workplace skills.
Business Owner at O'Sullivan's Window Cleaning Services (2010-01 – 2025-01)
- Managed all aspects of a successful customer-focused business.
- Built strong relationships with customers through reliable and professional service.
- Organised daily schedules, appointments and business administration.
- Handled customer enquiries, quotations, payments and record-keeping.
- Maintained high standards of service, resulting in repeat business and customer loyalty.
- Managed stock, equipment and day-to-day business operations.
Career Break (2009-01 – 2010-01)
- Took a planned career break due to significant family circumstances.
- Managed personal responsibilities before returning to employment through self-employment.
- Prepared to establish and successfully run a customer-focused business.
Audio Visual Technician at IBM UK (2003-01 – 2009-12)
- Supported customers and colleagues with meeting room and presentation requirements.
- Prepared equipment and ensured meetings ran smoothly.
- Responded quickly to technical issues and resolved problems efficiently.
- Built positive relationships with internal teams and external visitors.
- Managed multiple requests whilst maintaining a high standard of service.
- Worked effectively in a fast-paced corporate environment.
Field Resource Controller at Fujitsu (2002-01 – 2003-12)
- Supported customers by resolving hardware and software issues.
- Coordinated daily workloads and prioritised support requests.
- Maintained accurate records and system information.
- Worked with colleagues to ensure service standards were met.
- Monitored system processes and completed routine checks.
- Delivered reliable support in a busy working environment.
Complaints Officer at London Borough of Camden (2002-01 – 2002-12)
- Handled customer complaints professionally and sensitively.
- Communicated with members of the public and council departments.
- Maintained accurate records and case information.
- Resolved enquiries whilst following organisational procedures.
- Managed confidential information appropriately.
- Delivered a professional and courteous service at all times.
Clerical Assistant at Debenhams (2001-01 – 2002-12)
- Managed reception duties and answered telephone enquiries.
- Supported customers and colleagues with administrative tasks.
- Maintained accurate records and completed office documentation.
- Assisted with financial administration and internal procedures.
- Organised daily workloads and prioritised tasks effectively.
- Delivered excellent customer service in a busy office environment.
Team Leader at Setfair Services (1997-01 – 2000-12)
- Supervised a team delivering cleaning services to commercial clients.
- Organised workloads and monitored the quality of work completed.
- Built positive relationships with customers and responded to requests.
- Trained and supported team members in daily duties.
- Maintained high standards of customer service and professionalism.
- Ensured work was completed safely and efficiently.
Window and Carpet Cleaner at Diamond Cleaning Services (1994-01 – 1997-12)
- Delivered cleaning services for domestic and commercial customers.
- Built positive relationships through reliable and friendly customer service.
- Maintained equipment and prepared materials for daily work.
- Worked independently to complete tasks to a high standard.
- Responded professionally to customer requests and enquiries.
- Maintained a clean and safe working environment.
