Michael Ojugbele
Customer-focused professional with hands-on experience in direct sales, customer engagement, and service delivery
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About
Customer-focused professional with hands-on experience in direct sales, customer engagement, and service delivery across retail, events, and operations environments. Skilled at building instant rapport, identifying customer needs, and delivering tailored solutions that drive satisfaction and sales performance. Multilingual in English and French, with an MSc in International Business Management (Edinburgh, 2026), and immediately available for a full-time Customer Advisor role.
Proven track record of working effectively under pressure in fast-paced, high-volume settings — bringing energy, professionalism, and a genuine desire to help every customer.
Experience
Customer Service & Sales Advisor at Vetra Group (2026 – Present)
- Delivered face-to-face customer service and direct sales support, proactively identifying customer needs and recommending tailored products to drive satisfaction and revenue.
- Built strong rapport with customers through active listening and consultative selling, achieving consistent sales performance in a target-driven environment.
- Handled customer queries, concerns, and objections professionally, turning challenging interactions into positive experiences.
- Produced accurate daily sales reports and activity summaries, supporting team performance reviews and management oversight.
- Collaborated within a team environment to maintain high service standards and contribute to shared sales goals.
Event Host & Customer-Facing Steward at Murrayfield Stadium (2026-06 – 2026-06)
- Provided outstanding front-line customer service to thousands of event attendees, managing queries, directing guests, and creating welcoming experiences.
- Delivered VIP hospitality and bar services in a high-volume, fast-paced setting — maintaining composure and quality under pressure.
- Handled guest complaints and requests swiftly, demonstrating strong communication and conflict-resolution skills.
Kitchen Assistant at Six by Nico (2025 – 2026)
- Contributed to seamless service delivery in a high-paced, customer-facing hospitality environment.
- Supported team operations to ensure excellent customer experience standards were consistently met.
Operations Specialist & Administrative Officer at Ojo Local Government (2023-11 – 2024-10)
- Acted as the primary point of contact for stakeholder queries and service requests, delivering professional, empathetic communication and consistently high satisfaction.
- Coordinated with teams of 15+ staff daily, developing strong collaborative and organisational skills.
- Designed and implemented a digitisation project that improved operational efficiency and accuracy of records — demonstrating initiative and process-improvement ability.
- Managed scheduling and resource allocation, building skills directly applicable to busy customer-facing environments.
Education
MSc in International Business Management – Edinburgh, UK (2026-07)
BA (Hons) in French Language – University of Lagos (2023-09)
Secondary School Certificate – Al-Bari Group of Schools (2016-06)
