Michael Tete-Djawu

General Manager - Bannatyne Health Club and Spa - Orpington

(2022-01)

P&L and Growth Leadership: Currently driving the strategy to turn the club into a £1 million club by Q1 2026. Achieved significant financial turnaround, growing members' income to 92% versus 2019 and securing 10 consecutive months of membership growth this year.
Revenue Generation: Successfully managed and maximised revenue streams, driving the spa operation to consistently achieve over £50k per month in revenue.
Cultural Transformation: Executed a pivotal culture change, shifting team focus from missing targets to consistently achieving goals.
Operational Excellence: Accountable for the safe and effective running of the club at all times, ensuring all operations and working practices comply with legal requirements and promoting Equality and Diversity.
Retention Strategy: Led the club's retention programme, managing the new member journey, handling cancellation calls for effective resolution, and re-engaging low-frequency users.
Financial Reporting: Responsible for setting sales, budget/P&L targets, Health & Safety standards, and creating performance reports

Assistant General Manager - Bannatyne Health Spa - Orpington

(2021-05 - 2021-12)

Supported the General Manager in ensuring the safe and effective running of the club at all times.
Contributed to setting sales, budget/P&L targets, health & safety standards, and creating reports.
Spearheaded the club's retention programme, including managing the new member journey and handling cancellation calls.

Sales/Marketing Manager - Bannatyne Health Club - London

(2017-01 - 2021-04)

Sales Performance: Drove consistent membership growth, successfully hitting sales targets for 10 out of 12 months in 2018.
Lead Generation: Elevated lead acquisition by implementing direct outreach strategies (door-to-door and local events), resulting in a 20% increase in qualified leads.
Team Leadership: Managed and motivated a team of two, leading performance through target setting, regular 1-to-1 coaching, and professional development.
Strategic Planning: Initiated and planned weekly and monthly sales/marketing activities, optimising the marketing budget for effective use.
Customer Relationship Management(CRM): Managed all member correspondence and effectively logged interactions using the CRM system to track sales progress and member engagement.

Assistant Store Manager - Three UK - Guildford

(2010-01 - 2015-01)

Financial Achievement: Key role in store financial health, consistently achieving budget targets set by Retail Area Managers.
Team Leadership: Responsible for daily management, motivation, and assigning duties to a team of up to 6 members of staff, focused on increasing sales and ensuring store efficiency.
Sales Strategy: Analysed store sales figures and implemented local marketing strategies to maximise customer shopping experience and maintain awareness of market trends/competitors.
Store Operations: Ensured a consistently high standard of presentation, effectively utilising all available space, and maintained accurate records of pricing, sales, and activity reports.

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