Operational Support Assistant
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I am an enthusiastic and approachable individual with a natural ability to interact effectively with others. I am highly organized, with a strong capacity for time management and the ability to prioritize tasks according to the demands of the business. My communication skills are a key asset, allowing me to collaborate efficiently with both colleagues and customers.
I am always eager to improve myself and embrace new challenges, which is why I actively seek opportunities for growth. For example, I recently obtained a First Aid certification within the workplace and have taken on a mentorship role by supporting new team members as they integrate into the company. Throughout my career, I have gained valuable experience in both retail and call centre environments, where I have developed the skills to understand customer needs, resolve enquiries, and address complaints in a composed and empathetic manner.
These experiences have taught me the importance of effective communication and problem-solving, enabling me to thrive in customer service-oriented roles.
Operational Support Assistant - BISL (Budget Insurance Services Limited)
(2022-03)
Customer Service Represenative - BISL (Budget Insurance Services Limited)
(2019-10 - 2022-03)
Customer Accounts Advisor - Thomas Cook
(2019-03 - 2019-09)
Customer Advisor - RSA (Royal Sun Alliance)
(2017-08 - 2018-09)
GCSEs - IT, English Literature & Language, Drama, Music, Maths, Religious Studies, and Science
Health and Social Care Diploma Level 2 - Health and Social Care - BTEC
Health and Social Care Diploma Level 3 - Health and Social Care - BTEC
Teaching and Learning in Schools Level 3 - Teaching and Learning - CACHE
