Engagement Director at Reversec UK (Formerly WithSecure, F-Secure and MWR) (2022-01 – 2026-02)
Promoted through increasingly senior roles over 10.5-year tenure, transitioning from the founding billable Senior Project Manager to key member of the Extended Leadership Team. Provided stable operational anchor through four corporate re-brands/mergers, ensuring continuity of service and internal culture during periods of rapid organizational change.
- Global Organisational Alignment: Scaled operations globally by unifying role definitions and unifying responsibilities.
- Spearheaded the implementation of new PSA tool, to work in conjunction with existing ERP tool, streamlining project resourcing and reducing resourcing time by 50%.
- Transformed scoping workflows to achieve 50% reduction in turnaround time, significantly accelerating project lifecycles.
- Architected new reporting framework that transformed raw data into actionable insights, improving forecasting accuracy and drastically reducing manual analysis time.
- Experienced in designing and executing robust customer success programmes that enhance retention and maximise lifetime value.
- Highly skilled in revenue optimisation and accurate forecasting, ensuring sustainable growth and data-backed decision-making.
- Dedicated to continuous improvement, identifying bottlenecks and implementing streamlined processes to drive business agility.
Head of UK Engagement at Reversec UK (Formerly WithSecure, F-Secure and MWR) (2019-07 – 2021-12)
- Led UK Consulting Engagement team (Delivery and PMO) by managing high-performing department of 15 professionals, achieving 87% retention rate through clear career progression paths and wellbeing initiatives.
- Oversaw daily operations to achieve high productivity levels, including revenue forecasting and capacity planning.
Head of PMO at Reversec UK (Formerly WithSecure, F-Secure and MWR) (2018-01 – 2019-06)
- Built, scaled, and mentored a centralised team of 6 Project Managers.
- Exercised strict fiscal oversight by utilising data-driven forecasting to monitor gross margins and project fees, ultimately increasing PMO revenue by 50% YoY.
- Defined robust governance framework.
- Developed and maintained comprehensive project documentation, ensuring transparency at all levels.
Senior Project Manager at Reversec UK (Formerly WithSecure, F-Secure and MWR) (2015-08 – 2017-12)
- Balanced multiple projects simultaneously, demonstrating strong time-management skills, managing high-value project portfolio ranging from £50K to £2M.
- Successfully spearheaded MWR InfoSecurity's flagship £1.2M global initiative, orchestrating 1,000+ consultancy days across international offices in 4 months, while designing scalable workflows to launch new Endpoint Detection and Response (EDR) Business Unit within one year.
Operations Manager at BCD Meetings & Incentives (2014-12 – 2015-07)
- Directed and mentored regional team by establishing performance benchmarks and development plans that drive peak productivity and customer satisfaction.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
Senior Project Manager at BCD Meetings & Incentives (2010-09 – 2014-10)
- Spearheaded training and onboarding of enterprise clients while directing full event lifecycles to guarantee on-time, under-budget delivery.
- Managed corporate client events from conception to flawless, on-time, and under-budget delivery.
- Promoted from Project Manager in July 2013.
Events and exhibitions manager at BCD Meetings & Incentives (2008-07 – 2010-07)
Events and exhibitions manager at COOK Medical Ltd (2008-07 – 2010-07)
Orchestrated complex corporate events and congresses, ensuring seamless execution through rigorous project management and proactive budget control.
Customer program specialist at COOK Medical Ltd (2004-11 – 2008-06)
Customer program specialist at GEASS Srl (2004-11 – 2008-06)
- Managed all company internal and external events.
