Michele Beadle

I am an innovative leader with expertise in repairs and maintenance, project management, asset management. I am an accomplished and results-oriented professional with extensive experience in managing responsive repairs, voids and lettings service, delivering exceptional services to the customers, negotiating service level agreements, leading large scale projects within housing sector. I have repeated success in introducing new policies and procedures, implementing CRM system for repairs and housing management, latent defects handling, evaluating staff performance, and managing complaints.

I am an analytical planner adept at identifying and isolating service improvement opportunities and devising solutions to mitigate issues and risk. I have demonstrated communication skills combined with ability to build robust relationship and synergy across business lines. I awarded gold medal accomplishment for exceeding the key performance indicators annually.

If your senior leadership team could benefit from a vision-driven, goal-focused executive with a proven history of innovation and achievement, look no further than the enclosed CV. I am certain of my ability to excel in this capacity.

Throughout my career, I have established a reputation as a transformational leader who is driven by challenge, undeterred by obstacles, and committed to furthering standards of excellence. My expertise encompasses all aspects of business development, asset management, customer services, developing and negotiating service level agreements, leading large scale project, creating new policies and procedures, implementing CRM system for repairs and housing, delivering exceptional services, latent defects handling, evaluating staff performance, and managing complaints. Further, my ability to build consensus among executive teams and stakeholders to promote transparency and influence positive change has been repeatedly proven.

Please consider the following highlights of my achievements:

• Manging the gas and water safety compliance for 33’000 homes 
• Managing a budget of 11 million for operation and maintenance and 6 million for planned investment
• Reduced void turnaround from 49 days to 14 through close coordination with maintenance division, inspectors, and housing officers.
• Managed £7M+ reactive repairs and voids budget and ensured all tasks completed within defined budgetary constraints to reduce cost and increase profitability. 
• Headed complex projects for general needs and leasehold properties as well as decreased repairs completion times from average of 45 days to 10 days.

Provided outstanding services to the customers related to repairs, voids re-lets, and complaint handling, resulted in 98% of residents satisfied and 96% residents recommended services

10 GSCE

NVQ Level 3 in customer service

Diploma in science and animal care

Accredited investor in people assessor currently undertaking NVQ level 4 in gas management