Sales Administrator at Group 1 Automotive (Mercedes-Benz) (2024-11 – 2026-04)
- Data Entry: Inputting new orders into the company's Dealer Management System (DMS) like Kerridge or Drive.
- Vehicle Tracking: Monitoring the pipeline of stock, from the factory to the shipping port to the dealership.
- PDI Coordination: Scheduling Pre-Delivery Inspections (PDI) with the workshop to ensure the vehicle is ready for the customer.
- Plate Allocation: Assigning registration numbers and ordering physical number plates.
- Invoicing: Generating final sales invoices, including add-ons like paint protection, gap insurance, or accessories.
- Payouts: Liaising with banks (like MBFS or VWFS) to ensure finance documents are signed and funds are paid out to the dealership.
- Reconciliation: Checking that deposits have been paid and that the final balance matches the sales contract.
- Commission Tracking: Calculating and logging commissions for Sales Executives.
- Contract Auditing: Reviewing every piece of paperwork to ensure it meets legal and manufacturer standards.
- Digital Signatures: Managing remote signing via tools like DocuSign.
- AFRL & Taxing: Using the Automated First Registration and Licensing system to register the car with the DVLA and pay the road tax.
- Archiving: Ensuring all documents are scanned into digital systems (like Istoredocs) for future audits.
- Part-Exchanges: Processing the trade-in vehicles, ensuring they are correctly valued, added to stock, or sent to auction.
- Inventory Control: Performing stock takes to ensure every vehicle on the lot is accounted for in the system.
- Dealer Transfers: Coordinating the movement of cars between different dealership branches.
- Internal Liaison: Acting as the middleman between the Sales Managers, the Workshop, and the Finance department.
- Customer Updates: Occasionally contacting customers to confirm delivery dates or request missing documentation.
Team Leader Retentions at Inchcape (2024-03 – 2024-11)
- Oversaw administrative workflows for the customer loyalty department, ensuring all daily tasks were completed to standard.
- Coordinated digital document workflows via DocuSign to streamline customer renewals and remote authorizations.
- Utilized One-by-One and Emaster to build and coordinate structured marketing and retention campaigns.
- Acted as a central point of contact for Heads of Business, preparing data for daily and weekly briefings.
Customer Retentions Specialist at Inchcape (2023-01 – 2024-03)
- Managed the administrative lifecycle of customer renewals, from initial data analysis to appointment finalization in Enquiry Max.
- Handled high-volume correspondence via email and phone, maintaining organized logs of all client interactions.
- Processed service plan contracts and updated customer records with meticulous attention to detail.
Service Booking Executive at Lookers PLC (2016-07 – 2022-12)
- Coordinated service-side administration for multiple high-volume brands including VW, Skoda, and Kia.
- Mastered 1Link and vehicle portals to manage digital service records, emissions data, and MOT documentation.
- Managed complex scheduling for vehicle recalls and technical repairs, ensuring all logs met manufacturer audit standards.
- Maintained accuracy in high-volume data entry, processing between 80–100 service-related transactions daily.
Corporate Account Coordinator at Capita Travel & Events (2015-06 – 2016-07)
- Administered travel and accommodation portfolios for key corporate clients such as Virgin Media and United Utilities.
- Utilized GDS and Evolvi systems for precision booking, financial tracking, and itinerary management.
- Successfully proposed and implemented two workflow optimizations through the Bright Spark programme.
Office & E-commerce Administrator at Squeezietees LTD (2013-07 – 2015-12)
- Managed the daily administrative operations of a multi-platform online business (Amazon, eBay, Etsy).
- Maintained comprehensive financial records using Microsoft Excel, tracking inventory costs and sales revenue.
