Michele Scott

My day to day running the rescue involves managing a foster-based network, I facilitate adoptions, process applications, and coordinate veterinary care entirely through digital platforms. I organise social media fundraising, and community outreach to save dogs in need.

Manager of A dog rescue at A Promise of Felix Dog Rescue (2015-08 – Present)

My day to day running the rescue involves managing a foster-based network, I facilitate adoptions, process applications, and coordinate veterinary care entirely through digital platforms. I organise social media fundraising, and community outreach to save dogs in need.

• Managing paperwork on Google Forms and handle foster and adoption applications, as well as background checks
• I focus online posts re emotional storytelling to highlight a dog's background, personality, and ideal forever home.
• Managing the rescue finances is also a key responsibility I have to keep up to date,. This involves collecting and sending sponsor money as well as everyday management of foster dog health and well being.
• I organise Fundraisers, to cover spay/neuter costs, microchipping, and emergency veterinary bills.

Bar Staff at Spread Eagle Pub Corby (2012-08 – 2015-08)

I was responsible for providing excellent customer service in the bar and restaurant. Duties include mixing drinks, serving drinks and food, collecting payments,cleaning, restocking of shelves and balancing my till at the end of the shift.

Customer Service Advisor at Ricoh Northampton (2009-05 – 2012-05)

In the customer service roll I provided technical support, troubleshooting issues, assisting with product queries, and ensuring customer satisfaction through various channels like phone, email, and online platforms.

• Document and track customer issues and resolutions.
• Escalate complex issues to higher-level support teams when necessary.
• Ensure customer satisfaction with the resolution of their problems.
• Possess a solid understanding of Ricoh products, features, and functionalities.
• Stay updated on new product releases and technology advancements.
• Assist with order placement, shipping inquiries, and warranty information.
• Provide information about Ricoh's services and solutions.
• Contribute to the improvement of customer service processes and procedures.

Customer Service Advisor at Royal bank of scotland (2000-01 – 2009-04)

I joined Royal bank of Scotland in 2000 and worked in customer service at the Medway call centre. My main duties included, assisting with customer enquiries, handling complaints and training new starters in their new job. I then transferred to Market Harborough my job included customer queries and complaints, opening accounts and opening and balancing the safe.

I became chief cashier in the last year of working at Market Harborough which included managing front-business operations, supervising frontline staff and ensuring accurate, efficient customer transactions.

• Training cashiers, resolving escalated customer complaints, overseeing opening/closing procedures, and reconciling cash tills at the end of shifts.

Customer Service at Excel logistics (1987-09 – 1997-06)

I was first point of contact for excel logistic customers, communicating updates and addressing inquiries enigned all commodity codes and invoices were correct and processed accurately for dispatched Sals aşoned customer problems or concerns, ensuring timely resolution and maintaining customer as prompted to a supervisor managing a team of 7.I was also responsible for a team of 7. I was also responsible for chasing invoices for payment from customers

Chamber Maid at The Waldorf Hilton (1986-06 – 1987-09)

Chamber maid

GCSE in Religious studies, English, Maths Geography, Home Economics – Rainham girls school (1984-09 – 1986-05)

City and guilds 1 and 2 in Catering industry – Thanet technical college (1984-09 – 1986-05)

City and guilds in Accommodation services – Thanet technical college