Phoebe Lucking
Rescue Coordinator
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About
Hardworking and dedicated person with experience in working with customers and advocating for young people. An organised person with a dedication to customer satisfaction with past experience with dealing with customer disputes while still striving for every customer to have a perfect experience.
Experience
Rescue Coordinator - Call Assist - Colchester
(2024-10)
- Responded to customer calls in emergency situations involving breakdowns and accidents.
- Quickly moved up two company stages, maintaining superior work standards.
- Provided leadership in employee training programs.
- Acted as a go-to resource for staff needing support with customer-related challenges.
- Handled customer grievances to deliver favourable results.
- Trained new staff on internal procedures and software, enhancing team capability and efficiency.
Bartender - Three wise Monkeys - Colchester, United Kingdom
(2021-05 - 2021-09)
- Greeted customers in a professional and friendly manner
- Handled customer comments and complaints in a calm and respectful way
- Handled weekend rush of customers with a clam energy
- Dealt with disputes and tense situations in a professional way
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Followed recipes and instructions in a high-pressure situation without fail
- Ran and handled a bar alone on weekends.
Bartender - Wivenhoe Town Cricket Club - Colchester, United Kingdom
- Greeted and served customers in a friendly and professional way
- Handled customer requests and complaints in a quick and professional manner
- Operated a cash register including cash and card payments
- Kept inventory of stock and handled stock orders in an organized way.
Education
Certificate of Higher Education - Law and Politics - University of Essex (2024)
Level 3 - Managing and Managing people - Open Learn (2024)
Entry level - Human Resources Management Course - University of Brentwood (2024)
A-Levels - Law - St Josephs College (2021-01)
Btech - Performing Arts - St Josephs College (2021-01)
GCSE - Maths English Drama Music - St Joseph's College Ipswich (2019-01)
