Michelle Cassidy

Dependable hotel professional, acknowledged for reliability and integrity, combined with a supportive & creative approach to team development. Highly skilled in Rooms Division and guest-focussed service, driven by quality, productivity and delivery of standards. Very capable in creating strategy-led objectives combined with the ability to assess and review for constant improvement.

Sound financial awareness, with a strong ability to plan and manage the departmental budget. Enthusiastically seeking a role in which adaptability, experience and nurturing talent will be highly valued.

Executive Head Housekeeper - Hilton Manchester Airport / Michels and Taylor / Doubletree - Manchester Airport

(2007-04)

A high occupancy, fast-paced 230 room property with significant sleeper volume. The business mix is variable with a family and tourism-based market on Friday/Saturday and during the school holidays; corporate business weekdays and during term-time; some coach and group business; ad hoc flight delays; plus daily flight crews. The hotel location and unpredictable nature of the business requires the Housekeeping department to operate from 6am-9pm daily due to a requirement for rooms for red-eye guests, crew and day use business.

Regularly exceeding 100% occupancy due to last minute pick-up and day use business, requires both a proactive and reactive approach, whilst being accountable for planning and execution, and maintaining a relationship of trust and teamwork between peers and team members. The ability to manage a Housekeeping team of 35 with adaptability and flexibility combined with a consistent delivery of a luxury 4* standard in this dynamic property is key. I have overseen three hotel bedroom refurbishments, a rebrand and a hotel franchise takeover; being a key stakeholder in implementation, team management and bedroom/product configuration.

In this case, long tenure has enab

Deputy Head Housekeeper - Marriott Marble Arch - London

(2004-10 - 2007-04)

A role earned after a few short months at the property, whilst undertaking the industry-renowned Marriott Graduate Development Programme, completed in March 2006

• Ensure the housekeeping department is fully operational and effective with regard to supplies, work tools, recruitment, training, finances and guest satisfaction.
• Responsibility for all areas of Health and Safety including COSHH and Risk Assessments.
• A full knowledge of brand standards and implementation throughout the department.
• Working with peers, suppliers and all departments to ensure Company goals and objectives are achieved.
• Accountability for investigation and disciplinary procedures, including absence management.
• Monitoring and control of stock levels.
• Delivery of both hotel and department targets pertaining to budget and cost management strategies.
• Duty Management

F&B and Kitchen Staff (including Supervision and Duty Management) - JD Wetherspoon, Ember Inns, Hyatt

(1999-01 - 2004-12)

As a College/University Student indulged passion for hospitality by working for key industry brands undertaking roles within the F&B and Kitchen departments, including supervision and Duty Management.

BA (HONS) - Hospitality Business Management - Birmingham College of Food, Tourism & Creative Studies (2000-01 - 2004-12)

A-Levels - French, Classical Studies, Geography, General Studies - Teesside Tertiary College (1997-01 - 1999-12)

GCSEs - Maths, French, Latin, Business Studies - Hall Garth Secondary School (1993-01 - 1997-12)