Michelle Hurst

Owner and mobile ear wax removal specialist

Talent

GatesheadMember since July 17, 2026

Medical secretaryAudio typingCopy typingWord ProcessingTeeline ShorthandConsultant diary managementDatabase entryCatering

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Medical secretaryAudio typingCopy typingWord ProcessingTeeline Shorthand

About

I have many years of experience working for different individuals. Each one has brought their own challenges but none more so than working in the NHS in the last few years during the Covid pandemic. This was an exceptional time for many people but more so for people working in the NHS.

At the beginning of the pandemic, I found myself in unknown territory, on my own in a very busy office due to other secretarial staff having to take time off to 'shield'. I was on my own running the office for 3 months, ensuring that the day to day administration duties were adhered to. Letters typed, clinics cancelled/reduced where necessary, patients contacted daily to ensure they knew where to come for appointments and the health and safety aspects of attending the hospital.

During this time, I also took a lot of phone calls from worried patients and members of the public. Each one of these calls had to be dealt with compassionately and professionally. I also had to field calls from different media outlets and divert them to the appropriate department.

I ensured that the consultants working were given lunch when they came back to the office. This was provided by the Trust and collected by me every day as the doctors didn't have time. It ensured that no matter what time they came back to the office there would be sandwiches, snacks and drinks waiting for them.

I have found that over the past few years, I have surprised myself at how resilient I am. How well I can cope under extreme pressure and still maintain an air of professionalism. I take pride in my work and strive to be the best in what I do.

I am not afraid of learning new things or pushing myself into the unknown. I look forward to new challenges and learning new things.

Experience

Owner and mobile ear wax removal specialist - Ear Oasis Ltd

(2026-04)

Ear health check and earwax removal in the comfort of your own home. During covid it was impossible to get an appointment for ear wax removal and therefore I took over cleaning my husband's ears as he has problems with wax build up and required this doing every 3 months. I also started doing other family members ears.

In February 2026, after leaving the NHS, I decided to enroll on a ear wax removal course and gain a qualification to enable me to start my own ear wax removal business. I trained as a ear wax removal specialist in March 2026 and opened my own business on 08 April 2026. I am trained in both microsuction and water irrigation removal techniques.

I jumped in with both feet and created my own brand, purchased branded items such as pens, bags, keyrings, magnets and started making my own logo bugs carrying my label. I also have a website advertising my company at earoasis.co.uk

Senior Medical Secretary (Band 4) to 3 Consultants, Long Covid Secretary and DNA/Out of Care Secretary - Royal Victoria Infirmary - The Department of Infection and Tropical Medicine

(2011-12 - 2026-02)

Reason for leaving: Redundancy

Ensuring clinic letters are typed within the Trust 5 day turnaround guidelines (15 clinics per month) audio typing
Typing medical reports
Ensuring medical records are available for all clinics and are up to date
Receiving and making telephone calls to patients/GP's/internal and external partners
Responding to emails internally and externally
Booking/cancelling appointments/clinics as and when required
Triage of external/internal referrals ensuring any urgent referrals are dealt with quickly
Point of contact for Covid/Long covid queries/referrals and appointments
Point of contact for persistent HIV DNA/Out of care patients, which involves contacting patients to find out why they didn't attend either by phone, letter or email (where appropriate) and ensuring that they are not lost in the system
Ensuring that Rota's are up to date for Hepatitis Clinics, Long Covid Clinics and there is adequate cover from doctors
Calls from patients regarding none delivery/run out of medication, ensuring that these are dealt with urgently and medications is prescribed for collection or delivery on that day
Scanning relevant documentation into patient e-records
Consultant diary management
Arranging Teams and face to face meetings for consultants/external contacts
Any other ad hoc secretarial/admin duties

Medical Secretary to Consultant Diabetologist, Medical Secretary to Diabetes Specialist Nurses/Dieticians, DESMOND Project Local Coordinator - Newcastle Diabetes Centre - Newcastle General Hospital

(1997-12 - 2011-12)

Reason for leaving: Offered position in Infectious Diseases due to restructuring of admin team

Audio and copy typing clinic letters, medical reports
Ensuring patient paper files are kept up to date and in correct order
Taking calls from GP/patient/reps/ DVLA and other organisations, passing on messages where appropriate
Booking appointments
Organising and attending meetings such as Diabetes Awareness Days, Diabetes Network meetings
Preparing and distributing agendas
Attending meetings to take minutes
Consultant diary management
Any other ad hoc secretarial duties

Secretary to 3 consultants in Child Psychiatry - Kelly Services (Agency) - Young People's Unit, Newcastle General Hospital - Newcastle upon Tyne

(1996-01 - 1997-12)